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Kvikk Shipping Documentation

website·Indexed 33 days ago

https://support.kvikk.hu

Documentation for the Kvikk shipping platform, including the Shipping API v1.1, webhook integration with signature validation, and guides for Shopify and WooCommerce. It covers shipment management, tracking, automated printing via Kvikk Print, and courier-specific information for providers such as DPD, Foxpost, Packeta, and FámaFutár.

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What's inside Kvikk

  1. Overview of available additional shipping services

    Kvikk offers several paid additional services to handle special shipment needs or provide extra security. Availability varies by shipping provider.

    • Oversized (Terjedelmes): Used when package dimensions exceed standard limits. Maximum length can be up to 240 cm. This is mandatory if the shipping method requires it based on package size.
    • Fragile (Törékeny): For fragile items. Ensures couriers use extra care, manual loading, and bypass automated sorting.
    • 1-Business Day Guarantee (1 munkanapos időgarantia): Available for MPL. Guarantees delivery on the next business day. For automatic dispatch, shipments must be submitted by 14:00 on business days.
    • Amorphous (Amorf): Used for non-cuboid or non-conveyor-belt-compatible packages (e.g., cylinders, soft bags).
    • Value Insurance (Értékbiztosítás): All packages are automatically insured up to 50,000 HUF. This service is required for values exceeding that amount.

  2. Overview of Kvikk Logistics Intermediary Service

    Kvikk acts as an intermediary for parcel shipping and transportation. It organizes the logistics process based on user orders, but does not own delivery vehicles or employ couriers. The physical transport of parcels is handled by partner courier services (such as Packeta, Magyar Posta, DPD, GLS, DHL, Foxpost, etc.) based on data provided by Kvikk.

  3. Overview of Kvikk shipment analytics features

    The Kvikk Analytics tab provides detailed statistics and insights into shipment performance and financial data. Key tracking areas include:

    • General Overview: Tracks total packages, average daily package volume, return rate, and cash-on-delivery (COD) usage rate.
    • Daily Volume: A graph showing the number of packages sent per day to identify peak periods.
    • Courier Distribution: A pie chart showing the distribution of shipments across different courier service providers.
    • Delivery Methods: Breakdown of delivery types, such as home delivery, parcel points, and parcel lockers.
    • Delivery Accuracy: Measures the number of business days between courier pickup and the first delivery attempt, broken down by provider.
    • Return Data: Detailed statistics on the number and percentage of returns per provider to help optimize shipping processes.

  4. Overview of Kvikk shipment creation methods

    Kvikk provides multiple ways to create and manage shipments depending on the volume and technical setup:

    1. Manual Entry: Create packages individually via the app.kvikk.hu interface.
    2. Bulk Import: Import multiple packages at once using an Excel file via the app.kvikk.hu interface.
    3. API Integration: Use the Kvikk API to programmatically create shipments directly from a custom webshop.
    4. Kvikk Connect: Use the Kvikk Connect integration to link and automate shipments for stores hosted on Unas, Shoprenter, or Meska.

  5. Overview of Kvikk Print automatic printing

    Kvikk Print is a desktop application that enables automatic printing of courier labels as soon as a package is created, eliminating the need to manually download PDFs or interact with browser print dialogs. It is specifically recommended for use with thermal label printers (4x6" / 10x15 cm, minimum 203 dpi) rather than standard A4 laser or inkjet printers.

  6. Overview of Kvikk Map widget

    Kvikk Map is an embeddable widget integrated into websites to provide an interactive way for customers to locate and select pickup points and parcel lockers for shipping. It uses a vectorized Apple Maps interface and supports multiple courier services, multi-language support (Hungarian and English), and responsive design for desktop and mobile. Note: The product is currently in BETA and functionality may change.

  7. Use the customer-facing tracking page

    Customers can track their packages at tracking.kvikk.hu. This interface supports searches using both the Kvikk-generated tracking number and the original carrier tracking number. The page is mobile-optimized for customer use.

  8. Use Kvikk for MPL shipping label creation and delivery

    Kvikk allows online stores to create MPL (Magyar Posta) shipping labels and send packages. By using Kvikk's service, the store operates as if it has a direct contract with Magyar Posta Zrt. This removes the need to adhere to the standard webshop registration pricing listed on the MPL site, giving the merchant full flexibility to set their own shipping prices for customers.

  9. Manage product returns and exchanges with Kvikk

    Kvikk provides a centralized system to manage the entire return lifecycle, from the initial request and shipping label generation to the final refund. Returns can be initiated in two ways:

    1. Customer-initiated: Customers use a customizable return portal (e.g., yourstore.visszakuldes.hu) where they provide their package number, reason for return, preferred refund method, and shipping method.
    2. Merchant-initiated: Merchants can manually create a return request within the Kvikk interface if a customer requests a return via phone or email.

  10. Understand multi-parcel shipment constraints and behavior

    Multi-parcel shipments allow a single order to be split into multiple boxes (up to 10 parcels) delivered to one address. Key behaviors include:

    • Delivery: The courier delivers all parcels in the shipment simultaneously to the recipient.
    • Availability: Available for all home delivery services.
    • Pricing: The total shipping cost is the sum of the individual parcels as if they were sent separately.
    • Labels: A separate label is generated for each parcel, featuring a sequence number (e.g., 1/2, 2/2) for easy pairing.
    • Cash on Delivery (COD): The total COD amount is specified once for the entire shipment; it should not be split among individual parcels.

  11. Understand the scope and subjects of Kvikk.hu data processing

    Data processing at Kvikk.hu is based on the voluntary, informed, and definite consent of the users. It is performed to fulfill the contract between the user and the Data Controller to provide the requested services. The subjects of data processing are exclusively registered users of the kvikk.hu website who provide personal data during the use of services.

  12. Understand GLS domestic shipping service types

    GLS offers three primary domestic delivery methods. Note that all options require pickup from the sender's location; packages cannot be dropped off at lockers or points.

    • Home Delivery (Házhozszállítás): Direct delivery to the recipient's home. No minimum package count for pickup.
    • GLS Locker (GLS Automata): Recipient picks up the package from an automated locker.
    • GLS Point (GLS Csomagpont): Recipient picks up the package from a partner shop/point.