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Frame.io Support Center

website·Indexed 43 days ago

https://support.frame.io/en/

Documentation for Frame.io, a video collaboration platform. Includes guides on uploading media, managing projects, version stacking, and sharing review and presentation links. Covers user roles, NLE extensions, the Frame.io Transfer app, and integration with tools like Premiere Pro and FCPX.

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What's inside Frame.io

  1. Overview of Frame.io Storage Connect

    Frame.io Storage Connect allows enterprise customers (on legacy versions and Frame.io V4) to use their own AWS S3 bucket as the storage backend for their assets. Instead of assets being stored in Frame.io's managed S3 buckets, they are routed directly to the customer's connected storage. This applies to both new and existing customers.

  2. Overview of Frame.io Legacy (V3) capabilities

    Frame.io Legacy (V3) is a web-based solution for video producers and editors to privately upload, review, and share media. Key features include:

    • Fast Media Uploads: Supports all file types (scripts, pictures, maps, reference files, etc.) and is optimized for speed.
    • Review Tools: Frame-accurate side-by-side version comparison and the ability to comment or draw directly on video frames.
    • Collaboration: Automatic alerts for project updates and 'Review links' that allow clients to provide feedback without needing a Frame.io account.
    • Ecosystem: Native iOS app for mobile access and a dedicated 'Frame.io Transfer' app for bulk file transfers.

  3. Overview of Frame.io Transfer

    Frame.io Transfer is a desktop application for Mac and PC designed for high-speed, reliable bulk uploading and downloading of content, large folder structures, and entire projects. It allows users to upload files directly from their desktop to Frame.io projects and download original files or proxies. Key features include a transfer queue for monitoring progress, the ability to reorder item priority via drag-and-drop, and support for industry-standard exchange lists such as EDL, FCPXML, or FCP7XML to download specific edit files.

  5. Overview of Forensic Watermarking in Frame.io

    Forensic Watermarking is a high-security feature available exclusively for Enterprise accounts as an add-on. Unlike standard watermarks, it invisibly embeds a unique forensic ID into the video during playback or download. This ID is designed to survive screen recordings, transcoding, and image distortions, allowing Frame.io support to track the specific user, account, location, and IP address associated with a leaked file.

  6. Overview of Legacy Forensic Watermarking

    Forensic Watermarking is a high-security feature available exclusively for Frame.io Enterprise accounts. Unlike Watermark ID, which displays session info on-screen, Forensic Watermarking embeds invisible session and user identification into the video during playback or download. This allows administrators to trace leaked content back to a specific user. The watermark is designed to survive stream intercepting, screen recording, transcoding, and re-edits.

  7. Overview of Ambient Lockit Real Time Logging with Frame.io C2C

    Real Time Logging (RTL) allows supported Ambient Lockit devices to upload timecode-stamped markers to Frame.io. When C2C video assets with matching timecode are uploaded, these markers are automatically applied as comments. This enables directors and crew to mark 'good moments' or 'good quotes' via physical buttons on the devices during filming, which then appear as markers on the footage in post-production.

  8. Overview of Camera to Cloud (C2C)

    Camera to Cloud (C2C) is an ecosystem of third-party integrations (cameras, proxy recorders, and apps) that allow media to be uploaded to Frame.io immediately during or after capture. Each integrated tool is referred to as a 'C2C Connection'. These connections are paired to specific Frame.io Projects, and uploaded assets are automatically organized into a Cloud_Devices folder.

  9. Overview of Frame.io Enterprise account features

    The Frame.io Enterprise solution is designed for business challenges and advanced media workflows, offering exclusive features not available in self-service plans. Key capabilities include:

    • Multi-team Support: Ability to separate teams by content type, department, client, or location. Each team can have its own branding, and resources can be allocated to specific teams for better cost-center tracking.
    • Secure Sharing: Support for login-only sharing to ensure only approved users access review and presentation links. Administrators can enforce this setting across all account sharing links.
    • Single Sign-On (SSO): Enhanced security options, multiple administrator roles, and a centralized admin dashboard for managing users and teams.
    • Watermark ID: Watermarks can be defined at the team or session level. They are burned into the viewable upload without altering the original file. The template editor allows for custom text and user metadata (name, email, IP address).
    • Lifecycle Policy Management: Automatic expiration policies for folders and files per team. Expired assets move to the trash, which does not count toward storage quotas and allows for recovery.
    • Technical Specifications: Support for 10-bit HDR, custom storage limits (starting at 1 TB active and archive), and custom user/team/workspace limits.
    • Additional Benefits: Dedicated account manager, priority customer support, custom integrations, a centralized inbox for link management, and exclusive Beta program access.

  10. Overview of Frame.io Version 4 (V4) capabilities

    Frame.io Version 4 (V4) is a complete platform redesign featuring a new cloud file system and high-speed transfer for large uploads. Key enhancements include:

    • Metadata Framework: A powerful system allowing teams to customize creative workflows using flexible metadata fields and labels.
    • UI Layout: A multi-panel layout and new card systems for customized workflow organization.
    • Review & Approval: A reimagined system for more expressive feedback.
    • Sharing: A robust unified sharing system for presenting work.