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OnCue Support Documentation

website·Indexed 29 days ago

https://support-beta.oncue.tools

User guides and technical support for OnCue, a tool for organizing trial exhibits, synchronized transcripts, demonstratives, and videos. Documentation covers case creation, PDF optimization, ProSync for video-transcript synchronization, notebook management, and presentation settings for extended desktops and on-air mirroring.

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What's inside OnCue

  1. Overview of Media Scripts

    Media Scripts are linear slideshows used to present items in a specific sequence, such as for opening statements, expert witness exams, or oral arguments. They can include any media registered in OnCue, including specific pages, treated pages, video and audio clips, and synced deposition designations.

  2. Introduction to Media Scripts

    Media Scripts are used to assemble ordered playlists consisting of documents, media, and designations. This functionality is designed to ensure smooth courtroom presentations by organizing materials in a specific sequence for playback or display.

  3. Overview of Designation Lists in OnCue

    Designation Lists are page/line clips of deposition testimony used for playback in court. To use this feature, you must have a synchronized transcript file (in .mdb or OnCue XML format) and the raw deposition video. Designation Lists can be exported to video or text files, and imported via text files or OnCue XML files from other cases.

  4. Use synchronized transcripts for video playback in OnCue

    To play deposition video in OnCue using page and line numbers, a synchronized transcript is required. This is a paginated and line-numbered text file synchronized in time with associated video files (typically .mpg or .mp4). OnCue allows users to set start and stop points for video editing using page and line designations instead of timestamps.

  5. Organize materials using Notebooks in OnCue

    Notebooks allow users to group media within an OnCue case into manageable subsets for printing or presentation. They function like a digital binder with tabs, useful for preparing for witnesses, oral arguments, or tracking admitted exhibits. Notebooks can contain whole exhibit folders, single pages, treated pages, video/audio clips, designation lists, or individual designations.

  6. Understand ProSync functionality

    ProSync is a feature in OnCue that synchronizes transcripts with local audiovisual files (such as depositions). The process is performed locally on the user's computer and does not upload materials to a website. Performance is directly tied to hardware specifications; more powerful computers result in faster synchronization. An active OnCue license is required to use ProSync.

  7. Compare methods for impeachment designations

    There are three primary methods for handling impeachment designations:

    1. The Wing-it Method: Select text directly on the transcript viewer and use 'Publish' or 'Publish as Text only' for on-the-fly designations.
    2. Automatic Advance Method: Create a single impeachment list and use Auto-Advance arrows to manage the separation of clips.
    3. Separate List Method: Create individual lists for each impeachment clip, or take an existing designation list and use the 'Split Designation List' feature.

  8. Understand OnCue barcode scanning requirements

    OnCue uses the Code 39 (also known as Code 3 of 9) barcode font. Barcode scanners act as keyboard input devices, sending the characters read from the barcode directly to the computer. To ensure successful scanning, avoid adding modifiers like CTRL or SHIFT to the 'X' key, and keep file names at a reasonable length to fit within the print area.

  9. Identify system and license details using the OnCue About Screen

    The OnCue About Screen provides four key pieces of information for system administration and troubleshooting:

    1. Version Number: Used to verify if the software is up to date. Users should compare this number against the Update History (where the latest build is always listed at the top).
    2. License Key: Displays the last five characters of the active license key, which is useful for identifying specific licenses when managing multiple installations across different computers.
    3. Subscription Status: Shows the expiration date and indicates whether the subscription is set to auto-renew via credit card or requires manual renewal via invoice.
    4. 3rd Party Software Disclosures: Located in the lower-left corner of the screen.

  10. Understand OnCue Audiovisual clip structure

    The Audiovisual section is used for non-synced videos (e.g., surveillance or animations). Videos are organized in folders; when clips are created from a video, they appear as child elements under that video file. Clips act like annotations; they do not modify the original source file. Users can reorder clips and renumber their IDs after creation.

  12. Use Media Scripts to create linear presentations in OnCue

    Media Scripts allow users to create a linear slideshow (similar to PowerPoint) to present items in a specific sequence. This is typically used for Opening Statements, expert witness examinations, oral arguments, or any presentation requiring a strict order. A Media Script can include any media registered in OnCue, including specific pages, treated pages, video and audio clips, and synced deposition designations.