Sendbird Desk Platform API

The Sendbird Calls SDK for Unity provides event listeners that allow developers to notify users about real-time actions occurring within a room. These listeners can trigger alerts for events such as participants entering or leaving a room, changes to microphone settings, or the deletion of the room.

The Translation feature in Sendbird Desk enables AI-powered translation of messages between agents and customers. The system uses the customer's preferred language and country settings to determine the appropriate translation or localization, ensuring seamless communication when parties speak different languages.

Templates are pre-formatted, customizable message designs used to send personalized notifications across multiple channels. They allow non-engineers (like product managers and marketers) to compose up to 100 different templates on the Sendbird Dashboard without writing code. Templates serve as the starting point for Business Messaging; a template must be created before a notification can be sent.

The Sendbird Live SDK for Android enables developers to host and watch live events. A live event supports up to six co-hosts. Hosts can create and share media streams and use an open channel for communication. Participants can join to watch the stream and interact via chat with the host and other users.

Sendbird Calls for Unity enables group calls where multiple users (up to 100 participants) can join a room to communicate via audio. Rooms are identified by a room ID and remain open until they are explicitly deleted.

Sendbird Calls for React Native enables group calls where multiple users (up to 100 participants) can join a room to communicate via audio. Rooms are created and remain open until explicitly deleted. Users can enter a room if they possess the room ID.

Sendbird provides moderation tools for group channels to protect members from unsafe content and harmful language. Key features include muting and banning members, freezing channels, and assigning channel operators. Note that moderation is currently supported for group channels only.

Sendbird Business Messaging is a solution for one-way brand-to-customer communication. It focuses on in-app and push notifications to replace or augment costly channels like SMS and email. Supported channels include in-app notifications, Kakao Alim Talk, and WhatsApp. It is primarily used for three types of communication: transactional alerts (e.g., order confirmations), marketing promotions (e.g., user engagement campaigns), and operational messages (e.g., account updates).

User Insights provides a detailed overview of individual user communications, allowing teams (such as customer support) to monitor statistics and data on notification messages sent to target users. Users are identified by their user ID and nickname, enabling the tracking of user engagement and notification delivery.

Sendbird Chat SDK v4 for Android introduces group channel and message collections to replace low-level interface implementations. Collections provide a view-driven interface where event callbacks are only triggered for currently displayed items, automate data source updates via handlers, handle automatic updates upon reconnection, and provide local caching for offline messaging.