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WiLine SD-WAN Documentation

website·Indexed 33 days ago

https://sd-wan.wiline.com/

Documentation for WiLine SD-WAN, SASE, and DIA services. Includes guides for the SD-WAN Portal, network monitoring, WAN link performance, traffic insights, access management, and webhook integrations with Zabbix and PagerDuty.

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What's inside WiLine SD-WAN

  1. Overview of WiLine SD-WAN capabilities

    WiLine SD-WAN is a Software-Defined WAN solution that intelligently routes traffic across fiber and rooftop wireless connections. It is designed to replace traditional MPLS complexity with a system that can be deployed in days, providing automatic failover and built-in edge security to ensure cloud apps, branch offices, and remote sites remain reliable.

  2. Overview of WiLine SASE Unified Platform

    WiLine SASE is a unified SASE (Secure Access Service Edge) platform that consolidates SD-WAN and enterprise-grade security (SSE) into a single cloud-delivered solution. It is designed to replace legacy MPLS, standalone firewalls, and complex VPN setups for hybrid and distributed workforces. The platform combines two primary components: SD-WAN for resilient, intelligent connectivity and SSE (Secure Service Edge) for cloud-based firewalling, secure web access, and zero-trust protections.

  3. Manage SD-WAN services via the Unified Global Visibility portal

    WiLine has introduced a unified visibility model that aggregates data from all SD-WAN controllers into a single, centralized management portal. This removes the need to switch between controllers based on regional deployments or service classifications, providing a 'single pane of glass' for monitoring service health and status across the entire global footprint.

  4. Integrate SD-WAN Portal alerts with external platforms via Webhooks

    The SD-WAN Portal supports Webhook Integration to streamline communication with external notification platforms. This allows for real-time alerts and automated workflows based on system events. Supported platforms include Zabbix, PagerDuty, Slack, Telegram, and RocketChat.

  5. WiLine SASE Architecture and Traffic Routing

    WiLine SASE utilizes a cloud-native architecture where users connect via secure tunnels to a platform that optimizes SD-WAN and integrates security services. The system uses context-aware, software-defined policies to dynamically route traffic and enforce security based on three primary factors: user identity, device posture, and application behavior.

  6. Access the Network Overview dashboard

    To view the comprehensive overview of your network's performance and traffic details in the SD-WAN Portal, use one of the following methods:

    1. Log in to the SD-WAN Portal and click on an expanded service item from the services table.
    2. Navigate to Monitoring > Overview and select a specific service from the dropdown menu.

  7. Analyze network traffic with the Traffic Insights Page

    The SD-WAN Portal now includes a Traffic Insights page that provides a detailed breakdown of network traffic, including usage insights for specific applications such as YouTube and AWS.

  9. Understand SD-WAN Portal Webhook payload fields

    When configuring webhooks for SD-WAN Portal alerts, the payload includes the following fields to provide context about the network event:
    {
  "alert_type": "Specifies the type of alert triggered (e.g., 'Node Up', 'EVC Down', 'Interface LAN Down')",
  "target_type": "The resource type affected (e.g., 'Node', 'EVC', or 'Interface')",
  "target_name": "The specific resource affected (e.g., 'Branch-Router', 'ISP-WAN1')",
  "customer_name": "The name of the customer associated with the affected resource",
  "customer_note": "Operational details associated with the site (e.g., store number, IP addresses, credentials)",
  "service_name": "The service related to the alert (e.g., 'Internet' or 'EVC')",
  "service_description": "A detailed description of the service affected",
  "last_seen": "Timestamp of the last status update before the alert was triggered",
  "secondary_last_seen": "Additional timestamp for tracking previous status updates (if applicable)",
  "alert_triggered_time": "The exact timestamp when the alert was triggered"
}

  10. Monitor network sites via Map Distribution

    The Map Distribution panel provides a geographic overview of network sites. Pins on the map represent physical sites, with colors and numbers indicating their status:

    Pin Colors:

    • Blue: All sites at that location are ACTIVE.
    • Red: All sites are DOWN.
    • Orange: All sites are DEGRADED.
    • Mixed Colors (e.g., Purple, Dark Blue): The location contains multiple sites with different statuses (e.g., some ACTIVE and some DOWN).

    Pin Numbers:

    • A number on a pin indicates the quantity of sites grouped at that specific geographic location.

    Interacting with the Map:

    • Hovering over a grouped pin: Displays the number of sites, their current statuses (ACTIVE, DEGRADED, DOWN), and the city or region.
    • Hovering over a single site pin: Provides direct links to the Network Overview, Usage, and Link Statistics pages.

  11. Use WiBot for instant WiLine SD-WAN assistance

    WiBot is an instant-reply chat assistant available for questions about WiLine SD-WAN. It can be accessed via the chat widget located in the bottom-right corner of the page.

  12. Filter and export application data in the Network Overview table

    Users can customize the Tabular Summary view in the Network Overview to isolate specific data or export reports using the following controls:

    1. Filter by Keywords: Click the Search icon next to the 'Name' header to find specific items.
    2. Customize Columns: Click the Settings icon to select or deselect which columns are displayed in the table.
    3. Export Data: Click the Download icon to export the current table data to a .CSV file.
    4. Print: Click the Print icon to print the current results.
    5. Refresh: If filtered results do not appear immediately, use the refresh icon located in the top-right corner.