Motadata AI-Powered Observability and IT Service Management

Motadata provides two AI-native platforms built on a shared DFIT deep-learning foundation:

1. ObserveOps (formerly AIOps): A unified observability platform that correlates metrics, logs, traces, flows, and topology into a single backend. It features adaptive AI that requires no training period and supports multiple on-prem and cloud deployment modes.
2. ServiceOps: An ITIL-aligned IT and enterprise service management suite encompassing service desk, CMDB, asset management, patch management, and workflow automation.

Because these platforms share a core foundation, observability alerts generated in ObserveOps can automatically trigger the opening, routing, and closing of tickets within ServiceOps.

Motadata provides tools for the full lifecycle of hardware and software assets, as well as operating system patching:

• Asset Management: Hardware and Software asset management, including license management, software metering, and IT inventory management.
• Discovery & Tracking: IT asset discovery, scanning, and tracking tools, including contracts management.
• Patch Management: Remote patch management capabilities for Windows, Linux, and Ubuntu systems.

Motadata ServiceOps provides a comprehensive suite of ITIL-aligned modules for managing the service lifecycle, including:

• Incident & Problem Management: Full life cycle management for incidents and problems.
• Change & Release Management: Tools to control and schedule changes and software releases.
• Request Management: Service request handling and life cycle management via an IT Service Catalog.
• Operational Support: Helpdesk management, Knowledge Management, and SLA/OLA (Service/Operational Level Agreement) tracking.
• Automation & Planning: Workflow automation and Project Management.

Motadata ServiceOps supports integrations with third-party platforms to extend service management capabilities, specifically providing integrations for:

• ServiceNow
• WhatsApp
• Telegram

ObserveOps consists of several specialized modules for infrastructure and application visibility:

• Network Observability: Monitors availability and performance of network devices.
• Network Configuration & Compliance Management (NCCM): Automates configuration and change management for network infrastructure.
• Hybrid Infrastructure Monitoring: Provides unified visibility across servers, networks, and applications.
• Log Monitoring: Centralizes log collection, search, and analysis.
• Application Performance Monitoring (APM): Handles tracing and performance monitoring for services and applications.
• Real User Monitoring (RUM): Monitors the end-user experience for web applications.
• Service Level Objectives (SLOs): Used for defining and tracking service delivery targets.

ServiceOps provides a suite of ITIL-aligned tools for enterprise service management:

• Service Management: ITIL-aligned service desk and ticketing system.
• IT Asset & Configuration Management: Handles discovery and lifecycle management of IT assets via CMDB.
• Patch & Deployment Management: Automates patching across various operating systems.
• Agentic AI & Orchestration: Utilizes AI agents to automate service management workflows.
• MSP for ServiceOps: A multi-tenant edition specifically designed for managed service providers.

Motadata ServiceOps supports the following identity providers for authentication and Single Sign-On (SSO):

• Cloud Identity: Azure AD, Okta, OneLogin, JumpCloud
• Open Source/Enterprise: Keycloak, WSO2, Active Directory Federation Services (ADFS)

Motadata ServiceOps supports integrations with the following collaboration and messaging platforms to streamline communication:

• Chat/Messaging: Microsoft Teams, Slack, WhatsApp, Telegram, Viber, Facebook Messenger
• Productivity Suites: Google Workspace, Office 365

Motadata ObserveOps integrates with a broad array of network hardware vendors for monitoring:

• Cisco: Switches, Routers, and Wireless.
• Juniper: General and Routers.
• MikroTik: General and Routers.
• Other Vendors: NETGEAR, D-Link, Huawei, Brocade, Extreme Networks, H3C, Radware, ALAXALA, Alteon, APRESIA, Dell, Aruba, Ruckus (including SmartZone/ZoneDirector), Meraki, HPE, and APC.

Motadata ObserveOps provides monitoring integrations for a wide range of database systems, including:

• Relational: Oracle, Microsoft SQL Server, MySQL, MariaDB, PostgreSQL, IBM Db2, Sybase, SAP HANA, SAP MaxDB.
• NoSQL & Cache: MongoDB, Redis, Elasticsearch.

Motadata ObserveOps provides monitoring integrations for a variety of infrastructure and directory services, including:

• Directory Services: Active Directory, Directory Monitoring
• DNS/DHCP: Windows DNS, Windows DHCP, Linux DHCP, BIND 9
• Remote Access & Files: Windows RDP, File Monitoring
• Email Servers: Microsoft Exchange, Zimbra