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LT.Solutions Product Documentation

website·Indexed 32 days ago

https://lt.solutions/

Documentation for a suite of Atlassian Forge-native tools and consultancy services, including LaunchPad for Jira Service Management, LT Census Connect for external inventory synchronization into Assets, Asset Sync for Google Sheets™, and Second Chance.

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What's inside LT.Solutions

  1. Overview of Asset Sync for Google Sheets

    Asset Sync is a free Google Sheets add-on used to import Jira Service Management Assets into a spreadsheet. It is designed as a one-way, read-only import; data is read from Jira Assets and written to Google Sheets, but nothing is ever written back to Jira. Users can define reports by selecting a schema, filtering objects via AQL, and choosing specific attributes to import. Reports can be refreshed manually via the sidebar to update the destination sheet with current data.

  2. Overview of LT.Solutions services

    LT.Solutions provides two primary offerings for teams managing live Jira estates:

    1. Consulting: Strategic advisory and implementation support for organizations requiring deliberate Jira Service Management (JSM) and Assets setup.
    2. Product: Forge-native software that packages recurring operational patterns into tools for direct installation and use.

  3. Overview of LT.Solutions Apps and Platform Dependencies

    LT.Solutions provides three primary applications with different distribution and runtime environments:

    • LaunchPad: Distributed via Atlassian Marketplace; runs on Atlassian Forge. Deploys structured patterns into Jira Service Management Assets based on user review and approval.
    • Second Chance: Distributed via Atlassian Marketplace; reads from Confluence (connected as a Jira Service Management knowledge base). It does not modify requests, workflows, or queues.
    • Asset Sync: Distributed via Google Workspace Marketplace. It runs inside Google Sheets and uses a backend service operated by LT.Solutions to import Jira Service Management Assets data into a selected Google spreadsheet. Version 1 is a one-way import (read-only for Jira/Assets).

  4. Overview of LT Census Connect Forge integrations

    LT Census Connect uses Forge integrations to run directly inside the Atlassian environment. Its primary purpose is to synchronize data from supported external source systems into Atlassian Assets.

  5. Overview of LaunchPad for Jira Service Management

    LaunchPad is a tool that structures Jira Assets to provide a foundation for reporting, automation, and Rovo agents. Instead of manually designing CMDBs and ownership models, LaunchPad installs pre-defined structured Assets patterns. It enhances Jira Service Management by adding operational structure and service-modelling capabilities on top of Jira Assets, focusing on operating structure rather than just workflows.

  6. Overview of LaunchPad Playbooks

    LaunchPad Playbooks provide the operating guidance and implementation methodology used by LT.Solutions. Unlike standard product documentation (which explains features) or consultancy (which is hands-on), Playbooks are self-guided, repeatable templates and guides designed to help teams run their own discovery, schema design, and governance processes for LaunchPad.

  7. Understand Asset Sync data handling and privacy

    Asset Sync is a Google Workspace add-on that performs one-way imports of Jira Service Management Assets data into Google Sheets. It reads from Atlassian Assets and writes to a user-selected spreadsheet; it does not write data back to Jira or Assets. The backend service is hosted on Google Cloud in the UK (London region).

  8. Consultancy services for Jira Service Management and Assets

    LT.Solutions provides professional consultancy to help teams design, review, and improve Jira Service Management (JSM) and Jira Assets. This is recommended when standard product guides are insufficient, such as when a JSM setup has grown ad hoc, when designing complex Assets object models, or when adapting LaunchPad schemas to a specific environment.

  9. Understand LaunchPad security architecture and data flow

    LaunchPad is a Forge application for Jira Service Management that runs entirely within the Atlassian Cloud on the Node.js 22 Forge runtime. Because it is hosted on Atlassian's infrastructure, no LT.Solutions servers are in the data path, and no customer data is stored on LT.Solutions servers. All application configuration and job states are stored within Forge storage tied to the specific installation.

  10. Deploy structured Jira Assets layers using LaunchPad

    LaunchPad for Jira Service Management allows users to install a structured Jira Assets layer into an existing service desk. Instead of starting from a blank page, LaunchPad analyzes the current Jira Service Management setup and recommends specific asset models tailored to the team's workflow, then deploys a working schema automatically.

  11. Collect external inventory for Jira Service Management Assets using LT Census Connect

    LT Census Connect provides built-in connectors designed to collect inventory data from external source systems and prepare that data for integration into Jira Service Management Assets. Supported source systems include Apple Business Manager, Kandji, and Zluri.

  12. Build custom Atlassian Forge apps

    Development of custom Forge apps for internal tools or Marketplace products. Services cover the entire lifecycle from concept and build through to the Atlassian security review and final release.