Ziber Support Center

Parents can receive notifications via email, push notifications, or both, depending on their personal settings. Some critical notifications (Emergency notifications and Payment request reminders) cannot be disabled by parents.

Key notification triggers include:

• School Notifications: Emergency alerts (mandatory) and general notifications.
• Topics: New messages or updates in conversations.
• Activities: New, changed, or cancelled activities, participation requests, and reminders.
• To Inform: New messages, changes to messages, and team responses.
• Payment Requests: New requests and reminders (email mandatory).
• Newsletters: Sent via email only; not visible in the Kwieb app.
• Photo Albums: New album creation.
• Conversation Planner: Invitations, reminders, confirmations, and cancellations.
• Absences: New absence reports.
• Polls: New polls and final results.
• Child Link: When another guardian connects to the child (push only).

The Ziber Team Dashboard serves as a central summary of all relevant school communication for teachers. It contains the following components:

• Consents: Recent changes in parent permission answers.
• Do Not Disturb settings: Controls for push and email notifications.
• Tips: Support articles for using Ziber.
• Today's absences: Students reported absent via the Kwieb app.
• Open/new Topics: Conversations awaiting a teacher's response.
• Current messages: The latest 5 messages shared with parents, including read counts, likes, and reactions.
• Upcoming activities: The latest 5 activities shared with parents and participant counts.
• Current polls: The latest 5 polls shared with parents, including views and votes.
• Message history: A log of notifications sent to/from parents (Blue for Team to Parents, Pink for Parents to Team).
• Inactive Parents: List of pupils whose parents have not yet registered in the Kwieb app.

Kwieb is a communication app for parents and schools. Key features include:

• Timeline: A personalized feed of messages, photos, and activities tailored to the user's children. Includes a child filter (top right) to isolate messages for a specific child.
• Posts and Comments: Teachers can send messages (with photos, videos, or files) to individual children, groups, or the entire school. Parents can like or respond to these posts.
• Topics (Chat): A secure chat function for communication between parents and school staff. Parents can start a Topic by selecting a school team member. Direct chatting between parents is not supported.
• Secure Photo Albums: Shielded environments for sharing classroom or school photos, restricted to intended recipients (per student, class, or school).
• Agenda and Activities: A centralized calendar for child-specific activities. Parents can register for participation directly via the app and add activities to their personal calendars.
• Parent Meetings: Schools can open registration windows for meetings, allowing parents to select and adjust available time slots.
• Absence Reporting: Parents can report a child's absence for the current day or a future date directly through the app.

Kwieb is a parent communication app used by schools to manage information and interaction with guardians. Key features include:

• Timeline: A personalized feed of messages, photos, and activities tailored to the user's children. Includes a child filter (top right) to isolate messages for a specific child.
• Posts and Comments: Teachers send messages (text, photos, videos, files) at the child, group, or school level. Parents can like or respond to these posts.
• Topics (Chat): A secure chat function for communicating with school staff. Topics can be initiated by the school or parents. Direct chatting between parents is not permitted.
• Secure Photo Albums: Shielded environments for sharing photos, restricted to intended parents based on student, class, or school-wide settings.
• Agenda and Activities: A centralized calendar of activities. Parents can register for participation directly in the app and sync activities to their personal calendars.
• Parent Meetings: A registration system where parents can select and adjust available time slots for meetings within a school-defined window.
• Absence Reporting: A tool to report a child's absence for the current or future dates.
• Emergency Notifications: Immediate push notifications sent by the school for urgent updates (e.g., early dismissal).