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Unidiner Documentation

website·Indexed 31 days ago

https://kb.unidiner.ai

Comprehensive guides for the Unidiner restaurant management platform, covering Front of House operations (POS, order management, KDS), Back Office administration (menu and recipe management, staff management), and Platform Settings (tax scenarios, payment methods, hardware and printer integrations).

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What's inside Unidiner

  1. Overview of Inventory and Supply Chain Management

    The Inventory and Supply Chain module is used for cost control and raw material tracking. It provides the following core capabilities:

    1. Inventory Categories: Organize items into logical groups (e.g., Dairy, Meat, Vegetables).
    2. Inventory Items: Maintain a master list of all raw materials used in the business.
    3. Warehouse Stock Management: Track quantities, batches (lots), and expiry dates, and manage transfers between different storage areas.

  2. Overview of Future Booking Orders

    The Future Booking Orders feature allows restaurants to accept and manage orders scheduled for a later date or time (e.g., catering or birthday pre-orders). To prevent cluttering the main operations dashboard, these orders are stored in a separate section until they are ready for processing. Key features include a dedicated dashboard toggle, a Delivery Date indicator on each order card, and the ability to modify, pay for, or cancel bookings prior to the due date.

  3. Overview of the Back Office module

    The Back Office module serves as the operational management system for restaurant businesses. It is used to handle behind-the-scenes activities including menu configuration, inventory control, production planning, procurement, financial setup, and staff management to ensure cost control and compliance.

  4. Overview of the Operations module

    The Operations module serves as the central hub for configuring a restaurant's physical layout and financial structure. It is used to define the physical arrangement of the venue (zones and tables) and the organization of financial data (expenses and chart of accounts).

  5. Overview of Kitchen Areas functionality

    Kitchen Areas serve as a bridge between the Back Office and Front of House. They function in two primary capacities:

    1. Operational Zone (KDS): Digital screens where chefs view incoming orders filtered by station (e.g., a 'Pizza Station' screen only displays pizza orders).
    2. Inventory Zone: Local storage locations where ingredients are tracked separately from the main warehouse (e.g., a 'Bar' section with its own stock of lemons).

    Key capabilities include mapping menu categories to specific stations, tracking stock levels per section, and managing order workflows (Preparing -> Ready -> Delivered).

  6. Overview of the Kitchen Management System (KDS)

    The Kitchen Management module (KDS) allows chefs and kitchen staff to manage orders once they are confirmed and a Kitchen Order Ticket (KOT) is printed. It enables the kitchen team to view orders sorted by category (e.g., Main Kitchen, Bar), track cooking status, notify waiters when food is ready, and automatically deduct ingredients from inventory when items are marked as prepared.

  7. Overview of Unidiner for F&B and Retail

    Unidiner is a cloud-native, all-in-one operating system designed for the Food & Beverage (F&B) and retail industries in the Middle East and Africa (MENA). It serves as a central platform to unify fragmented operations (such as POS, Inventory, and Accounting) into a single system. Key features include built-in compliance for MENA regulations (e.g., ZATCA e-invoicing in KSA, local tax rules in UAE/Qatar), bilingual Arabic/English support, and real-time data synchronization between the POS, Kitchen Display System (KDS), and Inventory.

  8. Overview of the Unidiner Platform Settings module

    The Platform Settings module is the administrative control center for the Unidiner system. It is used to manage company-wide configurations, outlet management, financial parameters, security settings, third-party integrations, and hardware setup. Proper configuration of this module is required before the system can go live.

  9. Overview of the Cancel Order feature

    The Cancel Order feature allows staff to void an entire transaction. This is used for customer departures, mistaken orders, or kitchen inability to fulfill requests.

    Key constraints:

    • Irreversibility: Once cancelled, the order status changes to CANCELLED (Red Tag) and cannot be undone.
    • Kitchen Notification: If the order was already confirmed, the system automatically prints a VOID KOT to the kitchen to stop production.
    • Security: All cancellations require Supervisor/Manager Approval.

  10. Overview of the Analytics & Reports module

    The Analytics & Reports module serves as a business intelligence center that transforms operational data into actionable insights. It provides real-time dashboards, pre-built reports, an ad-hoc query builder, and scheduled reporting to support data-driven decisions for restaurant operations.

  11. Overview of the UniDiner POS module

    The POS module in UniDiner serves as the central hub for processing all restaurant orders. It provides a single-screen interface to handle multiple order types, including Dine-in, Delivery, and Takeaway. Key capabilities include:

    • Smart Menu: Instant search and filtering by Veg/Non-Veg.
    • Order Customization: Support for item variations (e.g., sizes), modifiers (e.g., extra cheese), and special kitchen instructions.
    • Flexible Pricing: Item-level and cart-level discounts, as well as promotional code handling.
    • Service Type Management: Workflows for Table Management, Delivery tracking, and Third-party aggregators.
    • Customer CRM: Storage of customer profiles and delivery addresses for accelerated service.