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Review Multiplier Documentation

website·Indexed 32 days ago

https://help.reviewmultiplier.ai

Guides and technical reference for Review Multiplier, a Shopify app for collecting and managing customer reviews. Includes documentation on widget configuration (Carousel, Grid, List, and Badge), Google Merchant Center integration, review moderation, and the ShareYourOpinion collection process.

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What's inside Review Multiplier

  1. Overview of the Review Carousel Widget

    The Review Carousel Widget is an auto-rotating horizontal slider used to display customer reviews. It is designed for space efficiency and high engagement, particularly on mobile devices via swipe gestures. It is best used for homepage hero sections, high-traffic landing pages, and areas with limited vertical space. For users needing comprehensive review browsing or search/filter capabilities, the Review Grid, Masonry, or Review List layouts are recommended alternatives.

  2. Overview of the List Widget

    The List Widget is the most comprehensive review display format in Review Multiplier, designed for maximum content depth and engagement. It is best suited for dedicated reviews pages and detailed product pages. Key features include expandable content, merchant replies, helpful voting, flexible pagination, and advanced filtering. The default configuration uses expandable content, helpful voting, enabled filtering/sorting, and 'load more' pagination.

  3. Overview of Review Multiplier and its core components

    Review Multiplier is a Shopify app designed to collect customer reviews and syndicate them across platforms like Google, Facebook, Trustpilot, and Yelp. Key components include:

    • Dashboard: The central control panel for managing reviews, statistics, widgets, and email templates.
    • Widgets: Customizable display components for the Shopify storefront. Available types include Carousel, Grid, List, Masonry Grid, and Review Badge.
    • Review Badge: A compact widget showing aggregate star ratings and trust indicators, typically used as a floating element or inline on product pages.
    • ShareYourOpinion (shareyouropinion.co): A neutral third-party platform used to collect reviews to increase customer trust.

  4. Overview of Review Multiplier product concepts

    Review Multiplier is a Shopify app designed to collect customer reviews and 'multiply' them by enabling customers to share feedback across platforms like Google, Facebook, Trustpilot, and Yelp. Key components include:

    • Dashboard: The main control panel for viewing statistics, managing reviews, configuring widgets, and setting up email templates.
    • Widgets: Customizable display components for the Shopify storefront. Available types include Carousel, Grid, List, Masonry Grid, and Review Badge.
    • Review Badge: A compact widget showing aggregate star rating and total review count, typically used as a floating element or inline badge.
    • ShareYourOpinion (shareyouropinion.co): An independent third-party platform used to collect reviews to increase customer trust.

  5. Overview of the Masonry Grid Widget

    The Masonry Grid Widget (Review Masonry) creates a Pinterest-style, cascading layout of customer reviews on Shopify storefronts. Unlike standard grids, it allows review cards of varying heights to flow naturally, which optimizes screen space for reviews of different lengths and provides a dynamic, editorial appearance. It is particularly effective for homepages, dedicated review pages, and reviews containing customer photos.

  6. Overview of the Review Grid Widget

    The Review Grid Widget displays customer reviews in a uniform, organized grid of equal-width columns. It is designed for high readability and professional appearance across all device types. It is best suited for product pages, collection pages, dedicated review archives, and B2B or premium brand presentations where customers need to compare and evaluate multiple reviews.

  7. Overview of the ReviewMultiplier List Widget

    The List Widget is a full-width review display format designed for high readability and depth. It is best suited for dedicated reviews pages, high-detail product pages, service-based businesses, B2B/high-value items, and content-rich reviews. Key features include expandable content ('Read more'), merchant replies, helpful voting, flexible pagination (page numbers, load more, or infinite scroll), advanced filtering/sorting, and customizable image gallery positions.

  8. Embed third-party review widgets using Custom Code Widget

    The Custom Code Widget allows you to embed third-party review platform widgets (e.g., Better Business Bureau, Feefo) directly into your Shopify store. This is intended for specialty platforms not covered by Review Multiplier's standard integrations. For mainstream platforms like Trustpilot, Yelp, or Google Reviews, use the built-in integrations found in Connections → Import Sources.

  9. Use the Review Badge Widget for instant trust signals

    The Review Badge is a compact indicator of aggregate ratings (average star rating and review count). It is designed to be placed near pricing or in headers to provide immediate social proof.

    Key Features:

    • Four styles: Floating, Inline, Compact, and Trust Badge.
    • Clickable functionality to scroll users to the full review section.
    • Support for platform logos (Google, Facebook, Trustpilot).
    • Device-specific visibility controls.

  10. Use the Review Multiplier Shopify Flow trigger

    Review Multiplier provides a Shopify Flow trigger that fires whenever a customer submits a new review (via email, collection page, Shop app, or direct submission). This trigger allows developers and merchants to build custom automations in Shopify Flow without coding. The trigger is active automatically for plans that support Shopify Flow.

  11. Hide reviews for off-topic or offensive content

    Use these reasons when the review content is inappropriate or irrelevant:

    • Off-Topic Content: Review does not relate to the product/service (e.g., complaining about the shipping carrier or political opinions). Do not use for shipping speed or packaging complaints.
    • Offensive Language: Contains abusive, vulgar, hate speech, or threats. Professional negative opinions (e.g., "This product is terrible") should remain published.
    • Unsupported Language: Review is in a language not supported by the store and cannot be translated.

  12. Coordinate review collection between Shop and Review Multiplier

    Review Multiplier uses intelligent coordination to prevent customers from receiving duplicate review requests. Key features include:

    • Shop Detection: Automatically detects when Shop is collecting reviews and adjusts the strategy.
    • Channel-Based Logic: Shop handles Shop orders, while Review Multiplier handles non-Shop orders (if configured).
    • Backup Collection: Review Multiplier can follow up if Shop fails to collect a review within a user-defined number of days.
    • Review Sync: Shop reviews are synced into Review Multiplier and can be displayed on-site with a "Verified by Shop" badge.
    • Google Feed Filtering: To maintain compliance, Review Multiplier automatically excludes Shop reviews from the Google feed, sending only first-party reviews.