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Subphonic Focus Documentation

website·Indexed 39 days ago

https://help.recording.virginmediao2.co.uk

Documentation for Subphonic Focus, a conversation intelligence and compliance recording platform. Includes guides for the Native Focus REST API, Microsoft Teams recording setup and troubleshooting, SIPREC and Broadworks integrations, and user management for administrative, compliance, and subscriber roles.

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What's inside Subphonic Focus

  1. Overview of TeamScribe AI Assistant

    TeamScribe is an AI-powered solution designed to automate transcription, generate smart summaries, and track actionable next steps from meetings and legal calls. It integrates with communication platforms like Slack and Microsoft Teams and supports exports to Word documents and email.

  2. Overview of Focus platform capabilities

    Focus is a platform used for accessing, reviewing, and analyzing communications across multiple channels, including mobile phone calls, contact center calls, Microsoft Teams meetings, SMS, emails, chat messages, Slack conversations, and WhatsApp.

  3. Overview of the Native Focus REST API

    The Native Focus REST API is a JSON HTTP interface used for back-office, server-to-server integrations. It provides read-only access to Focus tenant data, including communications (recordings, calls, SMS, Teams interactions), people, endpoints, users, retention groups, comments, and tags. The API is protected by short-lived bearer tokens. Note that write, update, and delete endpoints are not publicly documented and are reserved for first-party tooling.

  4. Overview of Subphonic products and documentation

    Subphonic provides documentation for three core products: Subphonic Focus, Subphonic Transact, and the Subphonic AI API. The documentation portal includes feature walkthroughs, troubleshooting guides, integration instructions, and a list of known error codes.

  5. Overview of Focus Legal Hold functionality

    The Legal Hold feature allows organizations to securely preserve call recordings, protecting them from automated retention expiry policies. Recordings on legal hold remain stored even if they reach the end of their normal retention period. Multiple legal holds can be applied to a single recording simultaneously, and each hold is tracked and resolved independently.

  6. Overview of Focus recording for Microsoft Teams

    Focus is an integrated recording partner for Microsoft Teams that captures communications for both regulatory compliance and operational convenience. It supports a wide range of communication types, including scheduled and ad-hoc meetings, webinars, live events, breakout rooms, screen sharing, and PSTN calls (inbound, outbound, and Direct Routing).

  7. Overview of the Subphonic Focus Public API

    The Subphonic Focus Public API (Version 1.0.0) is a read-only REST API used to search, retrieve, and manage recorded communications, including phone calls, Microsoft Teams meetings, SMS, and emails. It also provides access to data regarding endpoints, people, retention policies, legal holds, playlists, comments, and reporting. Note that while write, update, and delete operations exist, they are not documented publicly; users requiring these operations must contact support.

  8. Overview of Communication Reviews

    Reviews allow users to score a communication against a structured scorecard to capture quality, compliance, and coaching feedback consistently. Scorecards are created by administrators and typically cover call quality, professionalism, mandatory compliance statements, coaching notes, and escalation triage. If the Reviews tab is missing, the feature must be enabled by an administrator in Account settings.

  9. Overview of Subphonic Focus API integrations

    The Subphonic Focus API provides conversation intelligence and compliance recording capabilities. It allows developers to search and retrieve recorded communications (calls, Microsoft Teams, SMS, email), associated people, endpoints, retention groups, comments, and users. The public API surface is read-only; write, update, and delete operations are reserved for first-party tooling and require contacting support for access.

  10. Overview of the Native Focus REST API

    The Native Focus REST API is a JSON HTTP interface used for back-office, server-to-server integrations. It provides access to communications data (recordings, calls, SMS, Teams interactions), people, endpoints, users, retention groups, comments, and tags. The API is protected by short-lived bearer tokens.

    Note: Public documentation is limited to read and search operations. Write, update, and delete endpoints are reserved for first-party tooling and require contacting support for access.

  12. Use Focus Push API for low-volume transcript notifications

    The Push API is a webhook-style integration that sends a payload to a configured endpoint immediately after transcript processing completes. It is designed for low-volume use cases with a recommended limit of 10 requests per hour. For higher throughput, use the Cursor synchronization API or the Native Focus REST API.