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Feedback Studio Help Center

website·Indexed 31 days ago

https://help.feedbackstudio.co/

Documentation for collecting, prioritizing, and sharing product feedback. Includes guides on managing users, companies, and teams, as well as configuring internal and external roadmaps, handling bulk imports/exports, and using analytics dashboards available on the Pro plan.

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What's inside Feedback Studio

  1. Overview of Teams in Feedback Studio

    Teams are a Pro plan feature used to assign internal teams to specific pieces of feedback (e.g., assigning an 'Analytics' team to analytics-related feedback). This improves internal visibility and clarifies responsibility for who should be contacted regarding specific feedback items.

  2. Understand Feedback Studio plan options and trial

    Feedback Studio offers a Free plan and a Pro plan. New users start with a 14-day free trial of the Pro plan to test full functionality without requiring a credit card for sign-up. Users can switch to the Free plan at any point during or after the trial period.

  3. Understand the relationship between Companies and Feedback votes

    In Feedback Studio, companies have a direct relationship with feedback: each vote represents a single company. For example, if a piece of feedback has 10 votes, it means 10 distinct companies have upvoted it. Users can be associated with a company; when an associated user upvotes feedback via the roadmap, the vote is attributed to their linked company.

  4. Understand Companies and Users dashboard metrics

    The Analytics overview section provides the following metrics:

    • Total Companies: Total number of companies created (all time).
    • New Companies: Number of companies added within the currently selected time frame.
    • Total Users: Total number of users created (all time).
    • New Users: Number of users added within the currently selected time frame.

  5. Understand Feedback Dashboard overview metrics

    The top section of the Feedback Dashboard provides a summary of activity within the selected time frame:

    • New Feedback: Total feedback added (both internal staff and external roadmap entries).
    • New Comments: Total comments added across all feedback.
    • New Votes: Total votes added to all feedback.
    • New User Stories: Total count of votes that include a user story (votes marked as 'n/a' are excluded).

  6. Understand Staff Dashboard overview metrics

    The Staff Dashboard provides a high-level summary of staff roles attached to a Feedback Studio account. Note that deleted data is excluded from these analytics. Metrics include:

    • Staff Members: Total number of staff members (manageable via Settings > Staff Management).
    • Admins: Total staff with Admin permissions.
    • Managers: Total staff with Manager permissions.
    • Contributors: Total staff with Contributor permissions.

  7. Prioritize feedback using Monthly Recurring Revenue (MRR)

    MRR prioritization calculates the total financial value of feedback by aggregating the monthly spend of every company that has voted for a feature. This allows teams to prioritize requests from higher-paying customers over those with a higher volume of low-value votes. For example, a feature with 8 votes from high-paying customers totaling $10k MRR would be prioritized over a feature with 20 votes totaling $1k MRR.

  8. Bulk update Company records

    To update Company records in bulk, upload a CSV file via the Bulk Center. The id column is required. Updates are not case-sensitive. Note: If a churn_reason is provided that does not match an existing reason, it will be set to null.
    id,name,domain,website,monthly_spend,active_customers,account_manager,main_contact_name,main_contact_email,internal_id,churn_risk,churn_reason
789,"Acme Corp",acme.com,https://acme.com,500,10,"Jane Smith","Bob Ross",bob@acme.com,INT-1,Low,"Price"

  10. Perform bulk operations in the Bulk Center

    The Bulk Center, accessible via Settings, allows for efficient management of large datasets. Supported operations include:

    • Bulk Import: Import feedback, companies, users, and votes.
    • Bulk Update: Update feedback, companies, and users.
    • Bulk Delete: Delete feedback, companies, and users.

  11. Execute a bulk update in the Bulk Center

    To perform a bulk update for Feedback, Companies, or Users:

    1. Navigate to Settings > Bulk Center.
    2. Select Update Existing.
    3. Select the type of update (Feedback, Companies, or Users).
    4. Upload the prepared CSV file.

  12. Filter Staff Dashboard data by time frame

    You can customize the time window for the analytics data displayed on the dashboard. The default view is the last 30 days. Available time frame options include:

    • Last 24 Hours
    • Last 7 Days
    • Last 30 Days
    • Last 90 Days
    • Last 6 Months
    • Last Year