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FlyNumber Documentation

website·Indexed 33 days ago

https://www.flynumber.com/docs

Guides and technical references for FlyNumber's VoIP services, including account creation, SIP configuration, SMS management, and phone number porting. Includes detailed documentation on the cloud phone system (hosted PBX), call flows, IVR menus, billing, and country-specific regulatory limitations for regions such as China, India, Hong Kong, and Taiwan.

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What's inside FlyNumber

  1. Overview of Cloud Storage Integrations

    Cloud Storage Integrations allow you to store call recordings and voicemail messages in a centralized cloud storage solution, which can then be accessed via Call Analytics. The system supports Amazon Web Services (AWS), Microsoft Azure, and MinIO.

    Constraint: Only one cloud storage integration can be active at a time. You must disconnect any active integration before connecting a different provider.

  2. Overview of Call Tags in the Phone System

    Call tags are colored labels used to categorize calls within the phone system app. They provide a shared vocabulary for teams to identify call types (e.g., sales inquiries, support requests) at a glance. Each phone system can support a maximum of 15 tags. Tags are managed globally in the settings, ensuring consistency across all users of the app.

  3. Overview of the Flynumber Control Panel

    The Panel is a visual workspace used to build phone system call logic by dragging, dropping, and connecting modules. While accessible via smartphone, a desktop is recommended for configuration. For simple setups, users can configure users and contact methods directly from the Main Menu without using modules.

  4. Overview of FlyNumber Cloud Phone System

    The FlyNumber cloud phone system is a hosted PBX that allows users to route incoming calls through a visual call-flow designer. Key features include:

    • Visual Call-Flow Designer: Drag-and-drop interface for wiring modules; changes apply immediately without a deploy step.
    • Available Modules: Phone Numbers, Ring Groups, Voice Menus (IVR), Time-based Routing, Call Queues, and Voicemail.
    • Capacity: Supports up to 30 users per account with shared inboxes and routing.
    • SIP Integration: Supports TLS + sRTP encryption and IP whitelisting for desk phones and softphones.
    • Concurrent Call Channels: Local numbers provide 2 channels each; Toll-free numbers provide 300 channels each.
    • Outbound Caller ID: Ability to use any owned FlyNumber as the displayed ID for outbound calls.

  5. Overview of the Notification module

    The Notification module is used to send email alerts when specific events occur within a call flow. It is commonly used for queue timeout alerts, conference join notifications, missed call alerts, after-hours call monitoring, and call flow status updates.

  6. Overview of Time Schedules and call delivery

    Time Schedules define an organization's working hours and exceptions (holidays, special events). When assigned to a user, the schedule controls call delivery: calls made outside active working hours or during 'Non-working' exceptions will skip all contact methods for that user.

    Critical Constraint: Time schedules only apply to users who have contact methods with inbound phone numbers set (e.g., a FlyNumber). If a user only uses the phone system app or a SIP account without an assigned FlyNumber, the time schedule will not affect their availability; in such cases, a Time Router module in the call flow should be used instead.

  7. Overview of FlyNumber SIP

    FlyNumber SIP allows you to register a SIP-capable device (softphone, desk phone, or app) directly to sip.flynumber.com. This enables you to answer incoming calls to your FlyNumber and make outbound calls using your FlyNumber as the caller ID (if enabled). It is a direct alternative to forwarding calls to a phone number or using a third-party VoIP provider.

  8. Overview of Voice Menu (IVR) functionality

    The Interactive Voice Response (IVR) system acts as a virtual receptionist that greets callers and routes them to specific departments or people based on their keypad (DTMF) input. It is used for scenarios such as language selection or department routing (e.g., 'Press 1 for Sales').

  9. Overview of FlyNumber Interlinks

    Interlinks allow you to connect multiple FlyNumber phone system instances to create a unified communication network. This is primarily used by organizations with remote offices or distributed teams to enable direct dialing of internal numbers across connected systems.

    Key characteristics include:

    • Independent configuration: Each system maintains its own settings.
    • Secure authentication: Connections are established via authorization keys.
    • Non-transitive connectivity: If System A connects to System B and System C, System B and C cannot communicate with each other unless they are directly linked.
    • Resource sharing: Access to shared resources is governed by privacy settings.

  10. Overview of FlyNumber Contact Methods

    Contact Methods define how calls are handled within the phone system. Available methods include:

    • App configurations: For the phone system app (configured via the Users menu).
    • SIP accounts: For VoIP phones and softphones.
    • PSTN forwarding: For routing calls to regular phone numbers.
    • SIP forwarding: For routing calls to external VoIP systems.
    • Email addresses: Used specifically for receiving voicemails and call recordings.

  11. Overview of the FlyNumber Phone System

    The FlyNumber phone system is a visual call management platform that uses a drag-and-drop interface to handle inbound and outbound calls, record conversations, and deliver voicemails. It is an optional add-on costing $14.95/month. While basic calls, softphones, and voicemail work without the add-on, the phone system is required to build custom call flows using modules.

  12. Overview of SIP Forwarding

    SIP Forwarding connects a FlyNumber directly to an external SIP address or URI (such as a PBX, VoIP provider, or SIP-enabled system). Unlike PSTN forwarding, SIP forwarding maintains a digital connection, which typically provides better audio quality and avoids per-minute PSTN forwarding charges. It is recommended for users with existing PBX systems (Asterisk, FreePBX, 3CX), third-party VoIP providers, or those needing to connect multiple phone systems.