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Zinvos Documentation

website·Indexed 31 days ago

https://docs.zinvos.com

Documentation for the Zinvos event management platform, covering the admin dashboard for organizers and the mobile app for attendees. Includes guides on event registration, agenda setup, WhatsApp integration, live quizzes, polls, attendee feedback, certificates, and on-site operations tools.

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What's inside Zinvos

  1. Overview of Zinvos Admin Dashboard Feature Areas

    The Zinvos admin dashboard provides a centralized suite of tools for event organizers and support teams. Key functional areas include:

    • Events & Agenda: Creating event records via the Event Create Wizard, managing branding, dates, programs, sessions, halls, faculties, and sponsors.
    • Registration & Attendance: Managing registration settings, form building, participant lists, delegate profiles, check-ins, and session QR attendance.
    • Engagement Tools: Setting up certificates, feedback questions, standard and live quizzes, polls, and the 'Ask Faculty' session question moderation system.
    • Operations: Handling badge printing, spot registration, access points, and venue occupancy.
    • Communication & Payments: Configuring the WhatsApp Manager (templates, attendee assistants), payment gateways (Airpay v3/v4, Zoho), and category-based pricing.
    • Support: Managing password resets, support contacts, and account deletion requests.

  2. Overview of Zinvos mobile app feature areas

    The Zinvos mobile app provides event attendees with a comprehensive suite of tools for event interaction. Key functional areas include:

    • Getting Started: Guest browsing, login, event selection, and navigation.
    • Events and Agenda: Event lists, home actions, activities, venue maps, sponsors, teams, and faculty.
    • Sessions and Favorites: Search, filters, live indicators, session expansion, favorites (double tap), and notifications.
    • Registration and Badges: Registration management, OTP verification, QR badges, WhatsApp registration, and payment flows.
    • Attendance and Checkout: QR scanning (with pinch-to-zoom), attendance badges, duplicate scan handling, and checkout mode.
    • Notes: Session notes with public/private visibility, image support, downloads, and AI summaries.
    • Moments: Selfie uploads, album management, photo viewing, sharing, and re-uploading.
    • Quiz and Polls: Standard and session-specific quizzes/polls, live quiz states, and reconnection logic.
    • Ask Faculty: Session Q&A, faculty tagging, voting, and answer management.
    • Feedback and Certificates: In-app and email feedback, eligibility banners, certificate downloads, and verification.
    • Documents and Content: Document access, custom menus, FAQ chat, contacts, and sponsor/team content.
    • Account and Support: User authentication (login/signup), settings, password resets, account deletion, and support requests.

  3. Overview of Zinvos Core Workflows

    Zinvos Workflows integrate multiple platform features into operational sequences for event and support teams. The core workflows cover the entire event lifecycle, from initial setup and registration to live session engagement and post-event certification.

  4. Configure the FAQ Chat feature

    The FAQ chat is accessible from the event home screen. It supports event context, suggested questions, conversation history, message rating, and the ability to start a new conversation.

  5. Understand Moments readiness and selfie requirements

    The Moments feature allows attendees to access event photos. To prepare a personalized event gallery, the system checks if the event moments are ready and if the user has completed the required selfie upload step. While guests can see the prompt, they must be signed in to upload or retake a selfie.

  6. Manage attendee questions with Ask Faculty

    The Ask Faculty feature allows signed-in attendees to interact with session speakers by selecting a specific session to post or view questions. Attendees can tag faculty members (if records exist), vote on existing questions, and view answers. Depending on their permissions, attendees may also delete their own questions or answers.

  7. Manage documents and event content in Zinvos Mobile

    Use the Documents and Event Content section to manage and configure the following items within the mobile application: documents, custom menus, FAQ chat, contacts, sponsors, and team information.

  8. Understand Event Registration Action types

    When registration is open and a user is not yet registered, the event home displays a 'Register Now' action. Depending on the organizer's configuration, this action will trigger one of three workflows: opening an external registration link, presenting an in-app registration form, or allowing the user to claim an existing imported registration.

  9. Add external resources via the Custom Menu

    Custom menu items are displayed on the event home screen and are used to link to event-specific web content or resources that do not fit into the standard app sections.

  10. Manage attendee guest browsing capabilities

    The mobile app allows guests to browse the event list and view public event content without signing in. However, specific interactive features require authentication. Features requiring sign-in include: registration claims, taking notes, using 'Ask Faculty', participating in live quizzes, accessing certificates, and uploading moments selfies.

  11. Participate in a Live Quiz via WebSocket

    Live quizzes are real-time experiences controlled by a host via websocket. The host manages the start time, active questions, answer locking, result visibility, leaderboard display, and the end of the quiz.

    Attendees will encounter the following mobile states:

    • Waiting for host
    • Connecting / Reconnecting
    • Live question
    • Answer submitted or locked
    • Results
    • Leaderboard
    • Ended

  12. Identify users of the Zinvos admin dashboard

    The admin dashboard is used by event organizers, organizer staff, and Zinvos support team members to manage events and operations.