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Told Documentation

website·Indexed 33 days ago

https://docs.told.club/

A feedback platform for collecting actionable user insights through website surveys, in-app surveys, and product tours. Includes SDK installation guides for Web, Android, and iOS (Swift), API references for user identification and event tracking, and guides for creating NPS, multiple-choice, and open-ended questions.

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What's inside Told

  1. Overview of the Told SDK

    The Told SDK is a lightweight library used to display surveys and product tours, track user behavior, and transmit data to the Told platform. It supports Web (JavaScript), Android (Kotlin), and iOS (Swift) platforms.

  2. Overview of Told Product Tours

    Product Tours are interactive, in-app onboarding experiences designed to guide users through a product's key features using a sequence of tooltips (Pins) and modals. They can span multiple pages and include rich media such as images and videos.

  3. Overview of Told feedback platform features

    Told is a feedback platform used to collect actionable insights from users inside a product, via email, or through shareable links. Key capabilities include:

    • In-app surveys: Targeted surveys triggered by user behavior in web or mobile apps.
    • Product tours: Interactive tooltips to guide users through an interface.
    • Link & email surveys: Distribution via direct links, email embeds, or QR codes.
    • Audience targeting: Segmenting survey visibility based on user traits, behavior, events, or segments.
    • Analytics & reports: Tracking NPS scores, completion rates, and data export.
    • Webhooks & integrations: Connectivity with Slack, Zapier, Make, and Segment.

  4. Overview of Told integrations

    Told provides integrations to automate workflows and manage survey data flow. These are categorized into two directions: 'Data out' (pushing data from Told to external tools) and 'Data in' (sending events from external tools to Told to trigger surveys or tours).

  5. Overview of the Told Audience section

    The Audience section allows you to view all users who have interacted with your source through the Told SDK. From this view, you can filter users, inspect individual profiles, create named audience segments, and import users from external files. Note that the audience page typically displays data for the last 90 days, depending on your plan.

  6. Overview of the Told survey trigger system

    Told uses a three-part trigger system configured in the Publish section of a survey to control its display. A survey is shown only when all three parts are satisfied simultaneously (AND logic):

    1. Where (SurveyTrigger): The specific user action that activates the survey (e.g., page visit, click, custom event).
    2. When (Period & Display Rules): The time range, frequency, and behavioral rules for display.
    3. Who (Audience Filter): The environment and user segment criteria (e.g., device, browser, language).

    Note: If multiple 'Where' triggers are configured, the survey will show if any of those triggers match (OR logic).

  7. Overview of Told feedback platform capabilities

    Told is a no-code feedback platform used to collect actionable user insights via in-app surveys, email, or shareable links. Key features include:

    • In-app surveys: Targeted surveys triggered by user behavior within web or mobile apps.
    • Product tours: Interactive step-by-step tooltips to guide users through an interface.
    • Link & email surveys: Surveys distributed via direct links, email embeds, or QR codes.
    • Audience targeting: Delivery of surveys based on user traits, behavior, events, or segments.
    • Analytics & reports: Tracking of NPS scores, completion rates, and response data with export options.
    • Webhooks & integrations: Connectivity with tools like Slack, Zapier, Make, and Segment.

  8. Overview of Told feedback platform features

    Told is a feedback platform used to collect actionable user insights via in-app experiences, email, or shareable links. Key capabilities include:

    • In-app surveys: Targeted surveys triggered by user behavior within web or mobile apps.
    • Product tours: Interactive step-by-step tooltips to guide users through an interface.
    • Link & email surveys: Surveys distributed via direct links, email embeds, or QR codes.
    • Audience targeting: Segmenting survey visibility based on user traits, behavior, events, or segments.
    • Analytics & reports: Tracking NPS scores, completion rates, and response data with export options.
    • Webhooks & integrations: Connectivity with Slack, Zapier, Make, and Segment.

  9. Overview of Told feedback platform capabilities

    Told is a no-code feedback platform used to collect actionable user insights. It supports the following core features:

    • In-app surveys: Targeted surveys triggered by user behavior within web or mobile apps.
    • Product tours: Interactive step-by-step tooltips to guide users through an interface.
    • Link & email surveys: Surveys distributed via direct links, email embeds, or QR codes.
    • Audience targeting: Delivery of surveys based on user traits, behavior, events, or segments.
    • Analytics & reports: Tracking of NPS scores, completion rates, and response data with export capabilities.
    • Webhooks & integrations: Connectivity with third-party tools including Slack, Zapier, Make, and Segment.

  10. Overview of Told feedback platform capabilities

    Told is a feedback platform used to collect actionable user insights without writing custom code. It supports the following core features:

    • In-app surveys: Targeted surveys triggered by user behavior within web or mobile apps.
    • Product tours: Interactive step-by-step tooltips to guide users through an interface.
    • Link & email surveys: Surveys distributed via direct links, email embeds, or QR codes.
    • Audience targeting: Delivery of surveys based on user traits, behavior, events, or segments.
    • Analytics & reports: Tracking of NPS scores, completion rates, and response data export.
    • Webhooks & integrations: Connectivity with Slack, Zapier, Make, and Segment.

  11. Overview of Told feedback platform capabilities

    Told is a no-code feedback platform used to collect actionable user insights. Its core capabilities include:

    • In-app surveys: Targeted surveys triggered by user behavior within web or mobile apps.
    • Product tours: Interactive tooltips to guide users through an interface.
    • Link & email surveys: Surveys distributed via direct links, emails, or QR codes.
    • Audience targeting: Delivery of surveys based on user traits, behavior, events, or segments.
    • Analytics & reports: Tracking of NPS scores, completion rates, and response data export.
    • Webhooks & integrations: Connectivity with tools like Slack, Zapier, Make, and Segment.

  12. Monitor overall activity via the Told Dashboard

    The team dashboard provides a high-level overview of activity across all sources, allowing you to track total responses collected, monitor the performance of active surveys, observe NPS score trends, and review recent activity.