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Ticky Documentation

website·Indexed 31 days ago

https://docs.tickybot.com

Documentation for Ticky, a professional AI-powered Discord ticket management system. Includes guides on bot installation, command references, and using the web-based dashboard to manage ticket panels, categories, and a modular system for extending functionality.

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114
Agent score
46%

What's inside Ticky

  1. Overview of Ticky Discord Ticket Management System

    Ticky is an AI-powered Discord bot and web dashboard designed for managing support tickets, applications, and user inquiries. It provides a professional interface for ticket handling with support for English and Arabic languages.

  2. Manage tickets with Ticky bot

    Ticky bot provides a comprehensive ticket system for Discord. Users can create tickets via interactive Button Panels or Slash Commands. The system supports multiple categories to organize tickets by type, custom opening/closing messages, and automatic channel management for ticket creation.

  3. Utilize the Ticky Dashboard for administration

    Use the dashboard overview page for quick insights and filter tickets by status and category. Ensure logging channels are configured correctly and periodically review bot appearance and general settings.

  4. Manage and perform actions on tickets

    Tickets can be managed via the Tickets sidebar section. You can locate specific tickets using filters for status (Open, Closed, Archived), category, or date range.

    Once a ticket is selected, the following actions are available:

    • Close: Close the active ticket.
    • Reopen: Reactivate a closed ticket.
    • Delete: Permanently remove the ticket.
    • View Transcript: Review the conversation history.
    • Add Members: Add additional users to the ticket conversation.

  5. Create and deploy a Ticky bot panel

    Panels are created via the dashboard and sent to specific Discord channels:

    1. Navigate to the Panels section in the dashboard.
    2. Click Create Panel.
    3. Define the panel's title, description, embed customization, and optional categories.
    4. Send the completed panel to the desired Discord channel.

  6. Configure Tickybot event logging

    Set up a dedicated Discord channel to log bot events. Recommended events to track include Ticket Created, Ticket Closed, Ticket Deleted, and User Added/Removed.
    1. Go to Settings → Logging
    2. Select a channel for logs
    3. Choose which events to log
    4. Save settings

  7. Train the AI Assistant with custom data

    Improve AI accuracy by adding specific question-and-answer pairs in the AI Training tab. The AI uses this data as context when responding to users in ticket channels.

    Training Data Fields:

    • Question: The prompt users might ask
    • Answer: The expected correct response
    • Context (Optional): Additional background information

  8. Set up ticket categories for organization

    Categories allow you to organize tickets by type (e.g., 'Support' or 'Applications'). To set up a category:

    1. Go to the Categories section.
    2. Click Create Category.
    3. Configure the Name, Emoji (visual identifier), and Description.
    4. Define the opening and closing messages that users/staff will see.
    5. Optionally configure ping roles to notify specific staff when a ticket in this category is opened.
    6. Save the category.

  9. Optimize Ticky server setup and category organization

    To ensure an organized Ticky environment, use clear and descriptive category names, incorporate emojis for quick visual identification, and group related categories together. Additionally, set up closed categories to maintain structural organization.

  10. Maintain Ticky security and data protection

    Apply the principle of least privilege by regularly reviewing admin roles and monitoring permission changes via role-based access control. To protect data, always generate transcripts before ticket deletion, archive important tickets, and maintain regular backups of critical data.

  11. View and filter tickets in the Ticky Dashboard

    To view tickets, navigate to Tickets in the sidebar. Tickets are displayed in a list format and can be filtered by the following criteria:

    • Status: Filter by Open, Closed, or Archived.
    • Category: Select a specific category from the dropdown.
    • Date Range: Select a start and end date to find tickets created within that period.
    • User: Filter by specific users.

  12. Manage and filter active tickets

    The Tickets section provides a centralized view of all server tickets. You can:

    • Filter Tickets: Sort tickets by status, category, or date.
    • View Details: Inspect ticket information and the members involved.
    • Manage Status: Manually close or reopen tickets.
    • View Transcripts: Access the full conversation history of a ticket.