DOCSEARCHbyAlgolia
Submit Docs

SCNX Documentation

website·Indexed 32 days ago

https://docs.scnx.xyz

Documentation for SCNX bot services, featuring the Support-Bot with AI FAQ, Modmail, Ticket System, Forum Support, and Voice Support, as well as Custom Bot modules for community engagement and integrations.

Tokens
157.8K
Snippets
241
Records
1.2K
Agent score
60%

What's inside SCNX

  1. Overview of the Pre-ticket gatekeeper

    The Pre-ticket gatekeeper acts as an AI-powered buffer between a member and the support team. When a member attempts to open a ticket, the bot presents a pop-up asking for their question and provides an AI-generated answer. The member can then choose to either mark the issue as solved (preventing the ticket from opening) or request further help, which opens the ticket normally. This system is designed to deflect common queries while ensuring members always have a one-click path to human support.

  2. Overview of Support Bot Form features

    The Support Bot allows administrators to create customizable forms to collect information from users. Key capabilities include:

    • Customizing questions and dialog appearance.
    • Sending forms into tickets via slash commands.
    • Requiring form submission before users can proceed in Modmail or the Ticket System.
    • Locking ticket channels until a form is submitted (Ticket System only).

  3. Overview of the Server-Information-Channel module

    The Server-Information-Channel module displays an auto-updating embed with server statistics (such as member counts, boosts, and roles) in a designated channel. The embed updates automatically every 5 minutes. If the embed message is deleted, the bot will automatically recreate it during the next update cycle.

  4. Overview of SCNX Voice Support

    Voice support allows users to communicate with staff via voice channels instead of or in addition to text tickets. It operates as a queue-based system where users join a single queue voice channel and are pulled into individual staff support channels one by one. The bot manages the queue, notifies users via DMs, plays waiting music, and can track calls with notes, private threads, debriefs, and user feedback. It can be used alongside Modmail and the Ticket System.

  5. Overview of Advanced Logging capabilities

    The Advanced Logging module allows a bot to track and log the following server events into designated channels:

    • Channel Updates: Edits and permission changes.
    • Role Updates: Role edits, permission changes, and member role additions/removals.
    • Member Updates: Nickname changes, joins, and leaves (includes duration of stay and roles held). Kicks and bans are excluded to prevent double-logging.
    • Message Updates: Message edits and deletions.
    • Server Changes: Changes to server-wide settings.
    • Voice Channel Updates: Members joining or leaving voice channels.
    • Emoji Changes: Uploading, editing, or deleting emojis and stickers.

  6. Overview of the Word Chain game module

    The Word Chain module implements a word-association game (Szólánc / letzter-Buchstabe-Spiel) where each new word must start with the last letter of the previous word. The module includes features such as minimum word length, 'no repeats' rules, anti-double-post protection, and a strike system for invalid inputs. It also supports a German-specific rule where 'ß' is treated as equivalent to 'ss' for matching. To maintain the chain, the bot can automatically repost a word if a user deletes their last accepted entry.

  7. Overview of SCNX Server Features

    SCNX provides a suite of tools for Discord communities to manage and enhance their servers. Key server-level features include:

    • SCNX Dashboard: Central management hub for owners and admins.
    • Custom Discord Bot: A free, fully configurable general-purpose bot hosted by SCNX.
    • Custom Support Bot: A professional support system featuring modmail and tickets (starting at €4.99/month).
    • SCNX Backups: Backup system for messages, channels, and roles.
    • dcserver.link: Creation of unique vanity URLs for servers.
    • Trusted-Admins: Allows server owners to grant SCNX access to their administrators.
    • Enhanced Security: Mandatory two-factor authentication (2FA) for server configuration changes.
    • Guild Image Storage: Centralized storage for images used across bot configurations.
    • Server Analytics: Insights into SCNX usage within the server.
    • MCP Connector: Integration with Claude or ChatGPT to author, validate, simulate, and debug Custom Commands v3 flows.

  8. Overview of SCNX Guild File Storage

    Guild File Storage is a shared, centralized asset library for SCNX servers. It stores images, audio, video, documents, and ticket attachments that can be reused across all SCNX features (e.g., welcome banners, embed thumbnails, voice-over clips).

    Key features include:

    • Team Collaboration: Trusted admins can view, edit, and delete files.
    • Universal Integration: All SCNX file pickers allow switching between the shared guild library and personal files.
    • Persistence: Support Bot ticket attachments are archived here to prevent link expiration from Discord.

  9. Overview of Ticket Topics features

    Ticket Topics allow you to categorize different kinds of support requests. Key capabilities include:

    • Creating multiple ticket topics for better request categorization.
    • Transferring tickets between categories if a user selects the wrong one.
    • Overriding global settings (such as ticket roles, default categories, and ticket messages) on a per-topic basis.
    • Customizing channel name formats (e.g., using different emojis) to identify topics at a glance.
    • Requiring users to submit a specific form before creating a ticket for a particular topic.

  10. Overview of SCNX User Account Features

    SCNX offers several tools and services for individual users:

    • SCNX Toolbox: A set of utility tools for professional Discord users.
    • SCNX Ads: A platform to advertise servers or products.
    • SCNX File Storage: Hosting for images and files to be embedded in Discord servers.
    • Account Security: Protection via two-factor authentication (2FA), recovery codes, and email self-recovery management.

  11. Overview of Support Feedback features

    The Support Feedback system collects star ratings from members after their forum thread closes to measure team performance. It uses a modal-based rating system (similar to Modmail and the Ticket System) rather than reactions. Key features include:

    • Star-rating requests sent via modal upon thread closure.
    • Optional custom follow-up questions within the modal.
    • Optional anonymous feedback to hide member identities.
    • Real-time posting of results to a designated Discord channel.
    • Dashboard integration to browse recent ratings and averages.
    • Minimum thread duration filters to prevent feedback requests on trivial or accidental threads.
    • Integration with general analytics, including per-staff averages.

  12. Overview of SCNX Giveaways module features

    The Giveaways module allows server administrators to run sweepstakes and raffles with the following capabilities:

    • Set a required number of new messages for entry.
    • Configure channel white-lists or black-lists for message counting.
    • Require specific roles for entry.
    • Allow specific roles to bypass giveaway requirements.
    • Grant additional entries to members with specific roles.