Overview of OneDev Service Desk functionality
The OneDev service desk enables customers to submit support tickets via email without requiring a OneDev account. Key features include:
- Email-to-Issue Creation: Emails sent to project-specific addresses create issues in the corresponding project.
- Email-Based Communication: Replies to notification emails are posted as issue comments, allowing discussions to happen entirely over email.
- Automatic Watchlists: All recipients of the initial email are added to the ticket's watch list for activity notifications.
- Content Handling: HTML content and attachments from emails are preserved in the web UI.
- Threading: Emails are kept in a single thread to maintain context.
- Confidentiality: Tickets are confidential by default (configurable via Issue Creation Settings).