Understand the NyxBots ticket system workflow
The ticket system allows server members to request help or report issues by creating tickets. The general workflow is as follows:
- Creation: A user creates a ticket via a button or select menu (depending on the server configuration).
- Channel Generation: The bot automatically creates a private channel dedicated to that specific ticket.
- Communication: The user communicates with moderators within this private channel.
- Assignment: A specific moderator can take charge of the ticket.
- Closure: The ticket channel can be closed by a manager or a moderator once the issue is resolved or if the ticket is abandoned.