Overview of EU Withdrawal customer emails
The module sends seven customer-facing emails and one admin alert. Six are lifecycle emails configured under Stores → Configuration → MageMe Extensions → EU Withdrawal → Customer Notifications, and one is a digital-waiver confirmation configured under Stores → Configuration → MageMe Extensions → EU Withdrawal → Digital Waiver (Art. 16(m)) → Confirmation Email (Art. 11a(4)).
Lifecycle Emails:
- Submission Confirmation: Sent after storefront withdrawal confirmation.
- Approval: Sent when the request is approved in admin.
- Denial: Sent when the request is denied in admin.
- Cancellation (Admin-Initiated): Sent when the merchant cancels on the customer's behalf.
- Cancellation (Customer Self-Cancel): Sent when the customer cancels their own pending request.
- Receipt — Durable Medium: Sent immediately after confirmation (legally required proof under Art. 11a(4)).
Waiver Email:
- Digital Waiver Confirmation: Sent after an order containing a digital item is placed (required by Art. 11a(4) to make the Art. 16(m) waiver effective).