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Kommunicate Developer Documentation

website·Indexed 39 days ago

https://docs.kommunicate.io/

Official developer documentation for integrating Kommunicate AI customer support agents and live chat. Includes guides for Platform SDKs, APIs, and mobile integrations for iOS, React Native, Flutter, and Ionic.

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What's inside Kommunicate

  1. Connect external messaging channels to Kommunicate

    Kommunicate can be integrated with various third-party messaging channels to centralize customer support:

    • WhatsApp: Supports integration via 360Dialog, Twilio, or the WhatsApp Cloud API.
    • Instagram: Connect Instagram messaging.
    • Telegram: Connect Telegram messaging.
    • Slack: Connect Slack workflows.
    • Zapier: Use Zapier to automate Kommunicate workflows.

  2. Integrate Kommunicate SDKs across different platforms

    Kommunicate provides dedicated SDKs for various platforms to enable in-app customer support and live chat. Depending on your tech stack, use the following installation paths:

    • Web: For websites, React, Angular, Vue, iframes, and CMS projects.
    • Android: For native Android apps.
    • iOS: For native iOS apps, including support for rich messages.
    • React Native: For cross-platform iOS and Android apps.
    • Flutter: For Flutter mobile apps.
    • Ionic/Cordova: For Ionic and Cordova apps.
    • Capacitor: For Capacitor apps.

  3. Configure and integrate AI Agents in Kommunicate

    Kommunicate supports several ways to implement AI agents for customer support:

    • Kompose: Use the built-in Kompose AI agent builder to create and configure agents.
    • Custom Integration: Connect external AI agent platforms to process messages and manage human handoff.
    • Dialogflow: Integrate Google Dialogflow AI agents.
    • Amazon Lex: Integrate Amazon Lex AI agents.

  4. Use Kommunicate Platform APIs and Core Features

    The Kommunicate platform provides APIs and core concepts for advanced customization:

    • Authentication: All platform API requests must be authenticated using API keys.
    • API Endpoints: Available for creating conversations, sending messages, and managing users.
    • Rich Messages: Support for interactive elements including buttons, cards, forms, and lists.
    • Conversation Assignment: Logic for transitioning conversations between AI agents and human agents.
    • Single Sign-On (SSO): Configuration available for secure user authentication.