DOCSEARCHbyAlgolia
Submit Docs

Infodeck Documentation

website·Indexed 33 days ago

https://docs.infodeck.io

Documentation for Infodeck CMMS + IoT, featuring a REST API for system integration, webhooks for real-time event notifications, and guides for facility management including work orders, IoT device monitoring, visitor management, SLA compliance, and parts inventory.

Tokens
175.6K
Snippets
459
Records
1.5K
Agent score
51%

What's inside Infodeck

  1. Overview of Infodeck CMMS capabilities

    Infodeck is a Computerized Maintenance Management System (CMMS) designed for facility managers and maintenance teams. Its core capabilities include:

    • Work Order Management: Tracking, automated scheduling, SLA compliance monitoring, and priority-based routing for preventive and reactive maintenance.
    • Asset Management & Tracking: Asset registry with maintenance history, warranty tracking, lifecycle management, and QR code scanning for instant asset details.
    • IoT Integration & Predictive Maintenance: Real-time monitoring of temperature, vibration, and energy consumption via IoT sensors to trigger automated work orders based on thresholds.
    • Reporting & Analytics: Dashboards for tracking KPIs such as MTTR (Mean Time to Repair) and MTBF (Mean Time Between Failures), with export options for compliance auditing and cost analysis.

  2. Overview of Visitor Management workflows

    Infodeck Visitor Management transforms visitor arrivals into a governed operational workflow. It supports three primary arrival paths:

    1. Pre-registered Visitors: Host creates an invitation $\rightarrow$ Visitor receives email $\rightarrow$ Visitor checks in at kiosk/desk $\rightarrow$ Policy is applied $\rightarrow$ Host approves (if required) $\rightarrow$ Visitor admitted.
    2. Walk-in (Self-Service): Visitor uses kiosk tablet $\rightarrow$ Enters details and completes policy steps (photo, signature, consent) $\rightarrow$ Host notified $\rightarrow$ Host approves (if required) $\rightarrow$ Visitor admitted.
    3. Walk-in (Receptionist-Assisted): Receptionist creates visit via operator check-in $\rightarrow$ Receptionist contacts host $\rightarrow$ Visitor admitted based on instruction.

  3. Overview of Work Request Templates

    Work Request Templates allow Organization Admins or Owners to define reusable configurations that control how work requests behave. Templates pre-fill request fields, determine if a request needs manual approval or auto-approves into a work order, and set defaults for assignees, priority, and parts replenishment. This feature is available on the Basic plan and above.

  4. Overview of Infodeck Dashboards (Deck Boards)

    Infodeck Dashboards (Deck Boards) allow users to create visual displays using drag-and-drop widgets to monitor real-time sensor data, track KPIs, and share insights. A dashboard consists of a title, description, settings (such as type and refresh interval), and various widgets like chart widgets, KPI cards, combo charts, and data combinations.

  5. Overview of the Forms API

    The Forms API is a REST API used to create and manage digital inspection forms, assign them to locations, assets, or teams, collect and export responses, and track completion rates and analytics. All requests require an X-API-Key header for authentication.

  6. Overview of Infodeck Asset Types

    Asset types are templates used to categorize equipment and define how the system tracks them. They determine the category of equipment (e.g., HVAC, sensors), whether the asset is a physical object or an IoT device, which properties/data fields are tracked, and what actions can be performed for IoT devices.

  7. Overview of IoT Offline Alerts in Infodeck

    Infodeck uses IoT sensors to monitor critical equipment and detect issues before total failure occurs. When a sensor triggers an alert, Infodeck automatically creates a work order and notifies the on-call team via SMS, push notifications, and email. This shifts maintenance from a reactive model (relying on tenant complaints) to a proactive model, reducing emergency callout fees and SLA penalties.

  8. Overview of Asset Types

    Asset Types are categories used to organize equipment, devices, and facilities. They allow organizations to standardize data collection, categorize equipment by function (e.g., HVAC, Electrical), and define custom fields specific to each category for better filtering and reporting.

  9. Overview of Infodeck Facility Management Platform

    Infodeck is a facility management platform providing the following core capabilities:

    • Work Orders: Create, assign, and track maintenance tasks.
    • Asset Management: Register and monitor equipment and devices.
    • IoT Monitoring: Connect sensors for real-time data.
    • Dashboards: Visualize KPIs and sensor readings.
    • Forms: Create digital checklists and inspections.
    • Smart Workflows: Automate actions based on specific conditions.

  10. Overview of Infodeck SLA Compliance Tracking

    Infodeck provides real-time SLA tracking for work orders to prevent contract breaches and penalties. The system automatically calculates response and resolution deadlines based on priority levels and location-specific rules. It monitors status updates in real time and triggers escalation alerts before a breach occurs, providing an auditable trail of timestamps to resolve client disputes and generate monthly compliance reports.

  11. Manage service commitments with the SLA Compliance Dashboard

    v1.47.x

    The SLA Compliance Dashboard provides real-time visibility into service performance. Key capabilities include:

    • Performance Monitoring: Track compliance rates, response times, and team performance.
    • Trend Analysis: Monitor SLA performance improvements over time.
    • Customization: Create SLA templates tailored to specific service contracts.
    • Location-Based SLAs: Configure different service commitments for different sites.
    • Urgency Alerts: Receive immediate notifications when work orders require urgent action.
    • Business Hour Integration: SLA calculations automatically respect defined working hours.

  12. Understand Infodeck Webhook fundamentals

    Infodeck webhooks allow the system to push real-time event notifications to a registered HTTPS URL via POST requests. This replaces the need for polling the API.

    Workflow:

    1. An event occurs in Infodeck (e.g., asset creation).
    2. Infodeck sends an HTTPS POST request to the registered endpoint.
    3. The server processes the event and must return a 200 response.

    Reliability: If an endpoint is down, Infodeck employs exponential backoff retries for up to 24 hours to ensure no events are lost.