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CompMan User Guide

website·Indexed 33 days ago

https://docs.compman.be

Documentation for the CompMan platform, a centralized tool for mediation services. It includes guides on case management (Dossiers), user permissions, search filters, dashboard navigation, and specific workflows for various ombudsman services including energy, telecom, and financial sectors.

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What's inside CompMan

  1. Overview of CompMan platform documentation for mediation services

    The CompMan platform is a centralized tool for managing mediation files. To effectively use the platform, users should refer to three primary resources: the general User Guide for platform functionality and terminology, the Workflow explanation for service-specific procedural maps and automation rules, and the Practical Information page for service-specific data and usage details.

  2. Overview of CompMan platform

    CompMan is a centralized web platform designed for mediation services to manage the entire lifecycle of complaints, claims, and administrative procedures from creation to closure. The platform focuses on ensuring complete traceability and structured data management through the following core capabilities:

    • Information Centralization: Consolidates all dossiers, documents, communications, and actions in one location.
    • Workflow Management: Uses configurable steps for different procedure types to ensure standardized processing.
    • Collaborative Tracking: Allows multiple users to work on a single dossier with a detailed action history.
    • Party Management: Provides structured registration for complainants, accused entities, third parties, lawyers, and other intervenors.
    • Reporting and Statistics: Includes integrated analysis tools to monitor service activity, volumes, deadlines, and trends.
    • Advanced Customization: Supports the adjustment of categories, statuses, workflows, document templates, custom fields, users, and permissions to meet specific service needs.

  3. Overview of CompMan Platform Documentation

    The CompMan platform is a centralized tool for managing mediation files. To master the platform's navigation, workflows, and customization tools, users should refer to three primary resources:

    1. User Guide: General overview of all available platform features and a glossary mapping general terms to service-specific terminology.
    2. Workflow Explanation: A visual map of the mediation process specific to the service, detailing how statuses and actions sequence, including branching points and revision loops (critical for understanding automation rules).
    3. Practical Information: Service-specific practical data for the financial mediation service.

  4. Overview of CompMan mediation platform resources

    The CompMan platform for mediation case management provides three primary documentation resources to help users master navigation, workflows, and customization:

    1. User Guide: A general overview of all available platform features and functionalities, including a glossary to map general terms to service-specific terminology.
    2. Workflow Explanation: A service-specific visual map of the mediation process. It details how statuses and actions sequence logically, including branching points and revision loops, which is critical for understanding automation rules.
    3. Practical Information: A centralized repository of practical data and usage instructions specifically for the mediation service of Wallonia and the Wallonia-Brussels Federation.

  5. Overview of the Cases page

    The Cases page provides a comprehensive view of all available cases. It allows users to search for specific cases, apply filters to refine the list, and access detailed case information.

  6. Overview of CompMan platform documentation for Energy Mediation

    The CompMan platform is a centralized tool for managing mediation files. For users of the energy mediation service, documentation is split into three primary resources:

    1. User Guide: General platform functionality, step-by-step procedures (e.g., creating files, sending emails, using filters), and a glossary mapping general terms to service-specific terminology.
    2. Workflow Explanation: A visual map of the mediation process specific to the energy service. It details how statuses and actions sequence, including automation rules, branching points, and revision loops.
    3. Practical Information: A centralized repository of practical data and usage details specific to the energy mediation service.

  7. Overview of CompMan Platform

    CompMan is a centralized web platform designed for mediation services to manage the entire lifecycle of complaints, claims, and administrative procedures from creation to closure. The platform ensures full traceability and structured data management through several core capabilities:

    • Information Centralization: Consolidates all dossiers, documents, communications, and actions in one location.
    • Workflow Management: Uses configurable steps for different procedure types to ensure standardized processing.
    • Collaborative Tracking: Supports multiple users on a single dossier with a detailed action history.
    • Party Management: Provides structured registration for complainants, accused entities, third parties, lawyers, and other intervenors.
    • Reporting and Statistics: Includes integrated analysis tools to monitor service activity, volumes, deadlines, and trends.
    • Advanced Customization: Allows adjustment of categories, statuses, workflows, document templates, custom fields, users, and permissions to meet specific service needs.

  8. Overview of CompMan platform documentation for CDJ

    The CompMan platform is a centralized tool for managing mediation files. For users of the Conseil de déontologie journalistique (CDJ), the documentation is divided into three primary resources: the general User Guide for platform functionality, the Workflow explanation for service-specific procedures and automation rules, and the Practical Information page for CDJ-specific data.

  9. Overview of CompMan platform documentation

    CompMan is a centralized tool for managing mediation files. The documentation is structured into three primary resources to help users master navigation, workflows, and customization:

    1. User Guide: Provides a general understanding of the platform and all available features, including a glossary to map general terms to service-specific terminology.
    2. Role-Based Guides: Specific instructions for 'Ombudsman principal' and 'Ombudsman local' roles, detailing the concrete actions required at each file status to advance a case.
    3. Practical Information: Contains practical usage details specific to the OBFG service.

  10. Overview of CompMan platform documentation for notary mediation

    The CompMan platform is a centralized tool for managing mediation files. To effectively use the platform, users should refer to three primary resources:

    1. User Guide: General overview of all available platform features and step-by-step procedures (e.g., creating files, sending emails, using filters). It includes a glossary to map general platform terms to service-specific terminology.
    2. Workflow Explanation: A visual map of the mediation process specific to the notary service. It details how statuses and actions sequence, including branching points and revision loops, which is critical for understanding automation rules.
    3. Practical Information: A centralized repository of practical data and settings specific to the notary mediation service.

  11. Email processing: CC recipient analysis for folder linking

    The incoming email processing system now analyzes recipients in the CC (carbon copy) field. This improvement allows the system to more accurately link incoming messages to existing folders.