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CloudSuite Documentation

website·Indexed 33 days ago

https://docs.cloudsuite.com

Comprehensive guides for managing the CloudSuite App, including Admin CMS widget configuration (Hero, CTA, FAQ, Team, and Vacancies), shop-level settings for orders and catalogs, PIM product exports, and technical integrations with Google Tag Manager (GTM) and DeliveryMatch.

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What's inside CloudSuite

  1. Overview of the CloudSuite Digital Asset Manager (DAM)

    The Digital Asset Manager (DAM) within CloudSuite Admin is used to organize and manage digital assets such as images and videos. While these assets are primarily utilized within widgets, they are available globally across the entire shop to ensure a cohesive user experience.

  2. Overview of the Product Configurator module

    The Product Configurator provides a step-by-step guided process for customers to create custom product configurations. It supports visual feedback (visualization options) based on selected options and allows for the integration of product variants and file uploads to streamline the configuration process.

  3. Overview of CloudSuite management tools

    CloudSuite provides two distinct tools for managing an e-commerce webshop, separating the visual storefront design from the operational backend logic.

  4. Overview of CloudSuite tax system capabilities

    The CloudSuite platform provides a comprehensive tax system supporting the following features:

    • VAT and Multiple tax rates per product (Tax Groups).
    • Tax-on-tax calculations using a parent-child structure.
    • Ability to update unit prices with tax to serve as a base for further calculations.
    • Support for both percentage-based and fixed-amount taxes (levies).
    • Tax configuration granularly by product and company.
    • Tax Rules to override default tax rates.
    • B2B customer options to override the display of prices including VAT.

  5. Overview of Modified Search and Navigation Rankings

    Modified Rankings allow administrators to promote or demote products in search and navigation results based on attribute values, brands, or tags. These rules can be applied shop-wide, for specific search terms, at specific tree levels, or for particular keywords.

    Note: This functionality is not active by default. Contact a consultant or Customer Support to enable it.

    To access these settings in the CloudSuite App, navigate to: Marketing > Search and Navigation > Relevance > Modified Rankings.

  6. Overview of CloudSuite eCommerce Platform

    CloudSuite is an all-in-one, cloud-based SaaS eCommerce platform designed for brands, wholesalers, and manufacturers operating in B2B, B2C, or hybrid models. It features a modular, API-first foundation that allows for seamless integration with ERP, PIM, and WMS systems. The platform provides built-in support for multi-language and multi-currency operations to facilitate international growth.

  7. Overview of CloudSuite Google Analytics integration features

    The CloudSuite integration with Google Analytics provides several mechanisms for tracking customer behavior, revenue, and conversion rates. Key features include:

    • Tracking Code: A JavaScript snippet to track the general customer journey.
    • Order Data Tracking (Option 1): A JavaScript snippet or data layer implemented on the order confirmation screen to track buying behavior and revenue.
    • Order Data Tracking (Option 2): Server-side tracking using the Google Measurement Protocol, sending data directly from the server to Google Analytics.
    • Site Search Tracking: A JavaScript snippet or data layer to track search queries and results to analyze customer search behavior.
    • Google Tag Manager: Support for implementing tracking via variables (e.g., data layer) for flexible tag management.
    • Enhanced eCommerce: Advanced tracking for product impressions, product clicks, promotions, checkout behavior, and detailed sales data.
    • AdWords Conversion Tracking: Tools to analyze the performance and results of paid AdWords campaigns.

  8. Overview of the CloudSuite Store Locator feature

    The Store Locator (Outlet Locator) allows companies with multiple physical stores or dealer/reseller locations to provide customers with an interactive map. Customers can find nearby stores by entering a postcode or address. Stores are managed within the CloudSuite platform as 'outlets' and can include details such as opening hours, contact information, and addresses. Additionally, stores can be designated as 'premium' to visually distinguish them from other locations on the map.

  9. Overview of CloudSuite Headless API capabilities

    The Headless API provides full webshop functionality without front-end constraints, allowing developers to build fully customized front-ends or mobile apps. It is designed for B2C shops that require high flexibility and continuous updates. It operates in combination with the enterprise domain model and is primarily intended for scenarios where user login is not required for the general shopping experience.

  10. Overview of CloudSuite eCommerce Localization capabilities

    CloudSuite provides localization tools to help webshops appear trustworthy to international customers by providing a native shopping experience. Localization in CloudSuite covers two primary areas: translation of content and regional adaptation of commerce logic.

    Translatable elements include:

    • Names and labels defined within the CloudSuite App
    • System messages and built-in platform text
    • CMS page content
    • Automated customer emails

    Regional adaptation capabilities include:

    • Currency conversion for prices based on the buyer's location
    • Localized date and price formatting
    • Local tax calculation
    • SEO optimization for international markets

  11. Overview of CloudSuite Scan Center

    Scan Center is a native iOS and Android application designed for B2B use in showrooms, trade fairs, stores, and warehouses. It allows customers to scan product barcodes using a smartphone/tablet camera or an external scanner to search for and order products directly from a CloudSuite webshop. The app integrates with the webshop's existing product information, customer-specific pricing, stock availability, and checkout flow.

  12. Overview of CloudSuite Content Management System (CMS) capabilities

    The CloudSuite Admin provides a web-based CMS for creating and managing custom shop pages. It supports a range of user levels, from beginners using drag-and-drop functionality for text, images, and videos, to advanced developers who can edit pages using JavaScript, CSS, and HTML. Key features include:

    • Custom Page Design: Use custom widgets to create tailored shopping experiences.
    • Rich Content: A WYSIWYG editor for visual content creation and support for hyperlinks to other pages or documents.
    • Media Integration: Support for image and video uploads, including the ability to create image hotspots that link directly to products.
    • SEO Management: Ability to configure meta descriptions and keywords for search engine optimization.
    • Lifecycle Management: A development mode for previewing pages before publishing and the ability to publish new page versions directly from the browser.
    • Traffic Control: Configuration of URL mappings and redirects to manage site navigation.
    • Marketing Tools: Tools for creating blog posts, news items, campaigns, and promotional offers.