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Autohost Documentation

website·Indexed 34 days ago

https://docs.autohost.ai/

Guides for automating guest communication and verification for short-term rentals. Includes setup for guest portals, ID verification, and automated messaging flows with integrations for Hostfully, Guesty, Hostaway, Mews, Track, and NoiseAware, as well as custom PMS connections via Zapier.

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What's inside Autohost

  1. Overview of Autohost Identity Verification document support

    Autohost Identity Verification supports scanning of Identity documents (ID, Driver's Licenses, Passports, etc.) and Medical documents. The system handles variations in document versions, including changes in orientation (horizontal vs vertical), scripts (Latin, Cyrillic, Arabic), and security features.

    Additionally, the Recognizers support the Machine Readable Zone (MRZ) on standard ISO/IEC 7501 compliant Machine Readable Travel Documents (MRTD), which includes passports and visas.

  2. Overview of Autohost Fraud Telemetry

    The Fraud Telemetry collector is a component of the Autohost ID Verification system designed to protect platforms against fraud and identity theft. It analyzes device and browser characteristics to detect suspicious patterns, automated bot attacks, and geolocation anomalies.

  4. Overview of Sex Offender Search

    The Sex Offender Search allows property managers to identify if a guest has a sex offender record. Autohost's screening AI uses the guest's first name, last name, and date of birth to search public state databases in the U.S. The search may return multiple matches, including profile photos and physical descriptions for verification. Note that this feature is currently only relevant for American guests, as Canada's registry is not public.

  5. Overview of Authority Reporting in Guest Portal

    Authority Reporting is a feature designed for property managers and hoteliers to comply with local regulations requiring the registration and collection of guest travel documents. Key capabilities include support for multiple regions, internationalization, customizable data fields per region, and automatic form filling from other Guest Portal screens to improve user experience.

  6. Overview of Autohost Business Rules

    Business rules are customizable instructions that override Autohost's default algorithm to handle risky reservation factors. They allow users to automate actions—such as flagging, approving, or declining reservations—based on specific conditions. Common use cases include declining reservations with fraudulent credit cards, flagging 'party' stays for review, or sending Slack notifications for underage guests.

  7. Overview of Autohost Identity Verification

    Autohost is a service used to verify user identities and perform KYC (Know Your Customer) checks. It is designed to be embedded directly into an application, allowing users to complete verification without leaving the host website. It is commonly used in industries such as hospitality, real estate, insurance, the sharing economy, remote hiring, online marketplaces, and financial services.

  8. Overview of Autohost Public API capabilities and limitations

    The Autohost API allows clients and partners to integrate verification data points and process reservations through the Screening AI without using the hosted Guest Portal (GP).

    Critical Limitations: Using the API instead of the Guest Portal means certain functionalities cannot be processed, including:

    • Fraud detection
    • Payment verification
    • Security deposits
    • File uploads and document collection
    • Legal rental agreements

  9. Overview of the Electronic Signature component

    The Electronic Signature component allows users to view legal documents and capture digital signatures (via drawing or typing) directly within an application. It is designed for legal compliance, integrating geo-location tracking, IP capture, and audit trails. Key features include HTML document rendering, mobile optimization for touch-based signatures, and full accessibility support.

  10. Overview of Autohost SDK use cases

    The Autohost SDK allows developers to build custom Verification UIs (Guest Portals) or integrate Screening AI results into a secure internal Admin Dashboard.

  11. Understand SuperHog integration workflow and benefits

    When the SuperHog integration is enabled, Autohost collects and verifies guest information before arrival. Verified reservations are automatically sent to SuperHog to apply their Host Guarantee. This process is designed to significantly reduce claims and chargebacks through robust screening.

  12. Understand Autohost Stargate and Message Flow

    Autohost Stargate is an email relay system that acts as a gatekeeper for guest communications. It allows Autohost's Screening AI to perform risk analysis on guests; check-in instructions and house manuals are only released if the guest passes verification.

    Message Flow Change:

    • Standard Flow: Hostfully $\rightarrow$ Guest
    • Autohost Flow: Hostfully $\rightarrow$ Autohost Stargate $\rightarrow$ Hostfully $\rightarrow$ Guest