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Supsis AI Documentation

website·Indexed 34 days ago

https://doc.supsis.live

Comprehensive guides for Supsis AI, covering chatbot building blocks, automation workflows, ticket management, voice agents, and dynamic tables. Includes detailed instructions on chat menu configurations, integration tools, person transfer guides, and business management settings.

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What's inside Supsis AI

  1. Overview of Supsis AI Tables Module

    The Tables module is a dynamic database infrastructure within Supsis AI that allows users to store and manage data in a relational, flexible, and customizable structure. It is used for configuring data sets such as customer information, order records, inventory tracking, and support processes. Key capabilities include data filtering, creating custom views (Kanban, list, calendar), linking to automations, and enabling AI to read table data to generate responses.

  2. Overview of TikTok Automatic Messages

    TikTok Automatic Messages are automation capabilities that trigger within the TikTok chat interface before or during a user's first interaction. These features run directly on TikTok's own chat interface, meaning they are visible to the user even before a message is sent to Supsis. Supsis AI provides a centralized panel to manage these features, eliminating the need to log into the TikTok Business Suite for content updates or status tracking.

  3. Overview of Supsis AI Chat Views

    Supsis AI provides three primary ways to visualize chat records based on selected filter criteria: List View, Table View, and Kanban View. These views allow users to analyze and manage interactions by presenting basic chat information in different layouts tailored to specific operational needs.

  4. Overview of Supsis AI Mailler Module

    The Mailler module allows businesses to manage all corporate email communications through a single centralized inbox. It integrates with support tickets and CRM contact cards for bidirectional synchronization. Key capabilities include AI-powered response drafting, HTML email templates, bulk email campaigns for customer segments, and the ability to connect custom SMTP/IMAP servers.

  5. Overview of Supsis AI Automations and Workflow Management

    The Automations module is a central workspace used to make customer communication and operational processes autonomous. It allows users to create scenarios where the system automatically takes action (such as sending responses, assigning representatives, tagging, or creating notifications) based on specific events like new ticket creation, incoming messages, or external webhook calls.

  6. Overview of TikTok Leads Integration

    The TikTok Leads integration allows Supsis AI to capture potential customer (lead) data from TikTok Instant Forms in real-time. It automatically creates contact cards and triggers automation workflows (such as WhatsApp welcome messages or CRM synchronization), eliminating the need for manual CSV exports from the TikTok Ads Manager Lead Center.

  7. Overview of WhatsApp Business Platform (WABA) in Supsis AI

    The WhatsApp Business Platform (WABA) allows businesses to communicate professionally via Meta's infrastructure. Integrating WABA with Supsis AI enables centralized management of customer messages, deployment of AI chatbots and automations, multi-agent live support, bulk messaging, and integration with CRM systems.

  8. Overview of Supsis AI Automation Types

    The Automation Menu allows users to create and manage business process automation scenarios. There are several types of automations available:

    • Scheduled Automations (Scheduler): Triggered based on defined periods, days, and specific time intervals.
    • Event-Based Automations: Triggered by specific actions or events occurring within the Supsis AI panel.
    • Webhook Automations: Triggered by external HTTP requests.
    • Button Automations: Triggered by user interactions with buttons.

  9. Overview of Supsis AI Drive Module

    The Drive module provides a centralized system for storing and managing corporate files, images, documents, and media content. These assets can be organized into folders and are used for:

    • Sending files to customers via representatives during live chats.
    • Referencing documents as knowledge sources for chatbot flows.
    • Centralizing PDF, images, videos, and documents in a secure cloud to avoid fragmented file storage.

  10. Overview of Supsis AI Ticket Acquisition Methods

    Supsis AI provides multiple methods to automatically convert customer requests from various channels into tickets. Once activated, these actions are recorded and managed under the Ticket Menu. Supported acquisition methods include Offline Tickets, Chatbot Tickets, Instagram Comments, Messenger (Facebook) Comments, Trendyol Q&A, Automation Tickets, and Form Tickets.

  11. Overview of the Toplu Mail module

    The Toplu Mail module allows users to create comprehensive email marketing campaigns for customer groups. It provides tools to track active and archived campaigns, monitor delivery statistics and progress via a main data table, and configure new campaigns through a step-by-step setup process.

  12. Overview of Supsis AI Task Management Module

    The Task Management Module is fully integrated with Supsis AI's CRM (Contacts), live chat, and ticketing infrastructure. It allows businesses to organize internal workflows, team tasks, and customer processes. Tasks can be created automatically via customer conversations, contact cards, automations, or chatbots and assigned to specific representatives or departments.