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Lexinlink Documentation

website·Indexed 31 days ago

https://doc.lexinlink.com

User guides and technical documentation for Lexinlink services, including the Lexinlink APP V1.1.3. Features coverage on 5G messaging, SMS blacklist management, NFC card integration, store management, and automated customer review guidance for social platforms.

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What's inside Lexinlink

  1. Overview of Enterprise Information Management

    The Enterprise Information Management module provides a centralized system for the entry, management, and standardized presentation of key corporate data. It ensures consistent information across business scenarios by managing five core fields: Enterprise Short Name (企业简称), Contact Phone (联系电话), Region (所属区域), Detailed Address (详细地址), and Industry (所属行业). This data is automatically reused in the following scenarios to eliminate redundant data entry:

    • Generation of booking invitation letters
    • Enterprise fields in 5G Message/Card messages
    • Automatic generation of AI SMS templates
    • Future enterprise certification processes

  2. Overview of Hang-up SMS Service

    Hang-up SMS is an automated service that sends pre-configured text messages to customers immediately after a phone call ends, based on the call status. It is designed to reduce manual effort, ensure accurate information delivery, and extend service value. Key benefits include low-cost reach, reinforced communication memory, and improved operational efficiency.

  5. Overview of Contact Management in Lexinlink

    Contact Management provides a lightweight mobile CRM capability for merchants. It allows users to digitize customer management directly on a mobile device by adding contact information, labeling customer attributes (e.g., customer type, consumption frequency, demand tags), and tracking care events and follow-up records (bookings and follow-ups).

  6. Overview of the Mobile Booking Management System

    The Mobile Booking Management system provides a full-lifecycle workflow for managing customer reservations via mobile devices. Key capabilities include:

    • Booking: Allows users to add customer and booking information directly from call logs. It supports sending 5G messages (阅信) containing invitation mini-programs, which customers can share to attract new leads.
    • Customer Follow-up: Enables quick access to historical booking and communication records to understand customer preferences (e.g., venue preferences, special service requests) without needing a desktop ledger.

    This system reduces booking processing time from approximately 5 minutes to 1 minute and allows management from outside the physical store.

  7. Overview of 5G Messages and Smart Business Cards

    The combination of 5G Messages (5G阅信) and Smart Business Cards allows businesses to provide a refined service experience, avoiding the high risk and low efficiency of traditional SMS. The user flow is as follows: 1. The customer receives a 5G message. 2. The customer clicks an image or the 'My Business Card' (我的名片) button to open the Smart Business Card mini-program. 3. The customer views detailed information about the individual, enterprise, store, or product.

  8. Overview of Intelligent Care Service (智能关怀服务)

    The Intelligent Care Service is designed to increase customer repurchase rates (by over 28%) through automated SMS outreach. It allows merchants to configure care messages via a mobile device without needing a computer or manual customer filtering. The service consists of four primary modules: Holiday Management (节日管理), My Reminders (我的提醒), SMS Templates (短信模板), and SMS Records (短信记录). Key capabilities include defining custom holiday categories (e.g., store celebrations, industry-specific dates, or member-related events) and targeting specific customer segments such as new customers, returning customers, or VIPs.

  9. Overview of Booking and Communication Management features

    The booking management system allows users to:

    • Initiate bookings or add communication records directly from recent call logs.
    • Search for booking records quickly using phone numbers.
    • Perform quick actions via the 操作 (Action) button within booking records.
    • Create new bookings or communication records from any screen using the + button in the top-right corner.

  10. Understand why Lexinlink uses operator gateway numbers instead of personal phone numbers

    Lexinlink sends messages via official operator SMS gateways rather than directly from the user's SIM card for the following reasons:

    1. Technical Constraints: High-version Android systems restrict apps from directly invoking the phone's native SMS capabilities.
    2. Compliance and Risk: Personal numbers sending high volumes of messages are prone to being blocked by operators, requiring manual unblocking at a physical service center with ID.
    3. Performance: Gateway numbers (starting with 106) are Ministry of Industry and Information Technology (MIIT) registered enterprise service numbers. They offer faster delivery, higher arrival rates, and are less likely to be intercepted by operators.
    4. Billing: Messages do not consume the user's personal mobile plan or balance; costs are settled through the Lexinlink platform.

  11. Generate high-volume video content using Batch Intelligent Editing

    The Batch Intelligent Editing feature allows users to produce hundreds of consistent, high-definition videos within 10 minutes. It utilizes an AI semantic engine to automatically parse video themes and generate matching scripts, including spoken scripts, subtitles, marketing slogans, and intelligent voiceovers. The system handles material matching, shot combination, and effect overlay automatically.

  12. Streamline user content sharing with Fast Response Interaction

    The platform provides a high-speed interaction mechanism (0.5-second response time) that replaces the traditional manual process of searching for apps and recording content. It automatically triggers preset high-definition promotional videos and customized copy, enabling users to synchronize content to platforms like Douyin, WeChat, and Dazhong Dianping within 5 seconds.