Autox3 Documentation

Scheduled Maintenance is a tool for service advisors to provide professional maintenance advice. While the system can automatically recommend items based on a 'Maintenance Cycle Template', advisors can also use manually configured categories to classify and search for service items. There are two types of classifications:

1. Vehicle system categories: Based on vehicle structure (e.g., engine, transmission, chassis).
2. Mileage categories: Based on vehicle mileage ranges (e.g., 5000-8000km, 10000-20000km) to target recommendations based on the vehicle's current mileage.

Scheduled Maintenance is a sales tool for service advisors. While the system automatically recommends services based on 'Maintenance Cycle Templates', advisors can configure custom categories to manually recommend and search for service items based on their professional experience.

Configuration is located in: AutoX3 Brand Management Backend > Service Management > Reception Management > Scheduled Maintenance.

There are two types of categories available:

1. Vehicle System Categories: Based on vehicle structure (e.g., Engine, Transmission, Chassis).
2. Mileage Categories: Based on vehicle odometer readings (e.g., 5,000-8,000km, 10,000-20,000km).

The Brand Management dashboard version 2.0 (released March 1, 2025) introduces a reorganized system structure focused on seven major processes: check-in, pre-service inspection, health check, explanation, pricing, work, and QA.

Key structural changes include:

• Data Analysis Removal: All data analysis functions have been completely integrated into the separate Data Statistics dashboard and are no longer available in the Brand Management dashboard.
• Directory Reorganization: Business settings are now classified by the seven core processes mentioned above.

Work service categories provide a structured index for employees when ordering work service items via the Technician APP or shop management dashboard. They are used for search, filtering, and data statistics.

All work service items must be assigned to a category. The system provides five immutable primary categories:

1. Maintenance
2. Repair
3. Replacement
4. Body repair & painting
5. Wash & detailing
6. Others

Users must create secondary categories under these primary categories to organize their service items.

Item introductions are customer-facing descriptions used to build trust and convey brand information. These are configured via the [Item Introduction] menu in the item details.

Two introduction methods are supported:

1. Image and Text Introduction: A layout of text, images, and videos.
2. External Webpage: A link to an external site that the system opens automatically.

Management options include:

• Multiple Introductions: You can add multiple independent introductions (e.g., different oil brands for an engine oil change) using the [Add Item Introduction] button.
• Ordering: Use [Move Up] or [Move Down] to change the display sequence.
• Deletion: Use the [Delete] button. Note: At least one introduction must remain; if only one exists, it cannot be deleted, though content can be manually cleared (not recommended).

Construction service categories provide an index for employees when ordering services via the Technician App or Store Management Backend. They are also used for searching, filtering, and data analysis across platforms.

Configuration Path: AutoX3 Brand Management Backend ＞ Service Management ＞ Construction Management ＞ Construction Service Categories.

Category Structure: There are five system-preset primary categories that cannot be modified:

• Maintenance (养护)
• Repair (修理)
• Replacement (更换)
• Body & Paint (钣喷)
• Washing & Beauty (洗美)
• Others (其他)

Users must create secondary categories under these primary categories before creating specific construction service items.

AutoX3 provides two quality control (QC) modes to ensure vehicle maintenance meets safety and quality standards:

1. Global Quality Control (全局质检): A comprehensive QC process applied to all construction projects. It is automatically activated as long as a construction order exists in the system. This is best for routine, unified quality checks across all projects.
2. Construction Project Quality Control (施工项目质检): Independent QC processes set for specific service items. This is suitable for complex, long-cycle large projects. This mode is only activated after the construction order is submitted.