Overview of Project Quality Management Processes
Project Quality Management ensures that a project satisfies the needs for which it was undertaken. It consists of three primary processes:
- Plan Quality Management: Identifying quality requirements and standards for the project and determining how to satisfy them. Key outputs include the quality management plan, quality metrics (e.g., failure rates, availability, customer satisfaction), and updates to project documents.
- Manage Quality: Translating the quality management plan into executable quality activities aligned with organizational policies. Key outputs include quality reports, test and evaluation documents, and change requests.
- Control Quality: Monitoring specific project results to ensure they are complete, correct, and meet customer expectations. This process focuses on acceptance decisions, rework, and process adjustments. Key outputs include quality control measurements and validated deliverables.