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MeuCardapio.ai Help Center

website·Indexed 32 days ago

https://ajuda.meucardapio.ai

A comprehensive platform for restaurants, snack bars, pizzerias, and bars to manage digital menus.

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What's inside MeuCardapio.ai

  1. Overview of MeuCardapio.ai Platform

    MeuCardapio.ai is a comprehensive management platform designed for restaurants, snack bars, pizzerias, and bars. It provides tools for managing digital menus, delivery orders, table service, inventory, customer loyalty programs, and WhatsApp marketing.

  2. Manage Digital Menu and Products

    The platform allows for full catalog management, including product registration, categories, add-ons, and promotions. Specific configurations are available for pizzas (templates for sizes, doughs, edges, and flavors), product availability (scheduling days and times), and the creation of themed showcases/catalogs to highlight specific items.

  3. Implement Customer Loyalty and Cashback

    The platform includes a CRM and loyalty system featuring cashback, points, and digital stamps. Users can configure automatic cashback, set up point-to-gift exchange rules, and segment customers based on buying behavior for targeted marketing campaigns.

  4. Configure Delivery and Pickup Fees

    The system supports multiple delivery fee models to suit different business needs:

    • By Distance: Calculated by kilometers with price brackets.
    • Fixed Value: A single flat rate for all customers.
    • Reach Radii: Fees based on straight-line distance circles.
    • By Neighborhood: Specific rates assigned to different neighborhoods.
    • Map Zones (KML): Custom areas drawn on a map.
    • Free Shipping: Various methods to offer free delivery.
    • Scheduling: Configuration for specific delivery or pickup dates and times.

  5. Configure Order Printing

    The system supports automatic order printing and provides specific installation guides for common thermal printers, including the Epson TM-T20, Elgin i9 Full, and Bematech MP-4200.

  6. Configure Inventory and Technical Sheets

    MeuCardapio.ai automates inventory control by allowing users to register raw materials (insumos) and organize them into groups. By creating a 'Ficha Técnica' (Technical Sheet), users can link raw materials to finished products, enabling automatic stock deduction upon sale.

  7. Set up Kitchen Display System (KDS)

    The KDS (Kitchen Display System) replaces paper tickets with a digital screen. Configuration involves setting up destination areas, enabling automatic order sending, and defining production stages to track order progress.

  8. Integrate with Third-Party Services and ERPs

    MeuCardapio.ai supports several external integrations:

    • Marketplaces: iFood (order reception and menu synchronization) and Uber Direct (on-demand couriers).
    • Social Media: Instagram Direct for automated service.
    • ERPs: Integration with Tiny ERP, Eclética, Saipos, and BlueSoft.
    • Developer Tools: Webhooks for real-time event notifications and CSV import/export for product data.

  9. Automate WhatsApp and Customer Service

    Automation options include:

    • Official WhatsApp: Integration via WhatsApp Business API.
    • MIA Atendente: An intelligent virtual assistant for automated customer service.
    • Chatbots: Service bots for both WhatsApp and Instagram.
    • Automatic Notifications: Triggered messages sent to customers at each stage of the order process.