ComidAI Help Center

website·Indexed 31 days ago

https://ajuda.comidai.com.br

Documentation and tutorials for the ComidAI system, including guides for the Merchant Portal (Portal do Lojista) and Courier Portal (Portal do Motoboy). Covers store configuration, menu creation with iFood import, thermal printer setup, delivery radius management, user invitations, and subscription plans.

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What's inside ComidAI

  1. Overview of ComidAI WhatsApp Automation

    ComidAI is a system designed to automate WhatsApp customer service for restaurants. Its primary goals are to increase sales and provide the business owner with total control over their orders. A key value proposition is that its fees are up to 78% lower than those of major food delivery marketplaces.
  2. Manage store profile settings in ComidAI

    The Merchant Profile screen allows you to edit core store information that is visible to customers and affects order logistics. Access this screen at https://lojista.comidai.com.br/merchant-profile. To edit any field, simply click on the field and enter the new value.

    Key profile fields include:

    • Store Name (Nome da loja): The name displayed to customers during searches.
    • Store Description (Descrição da loja): A general description of your business.
    • Category (Categoria): The primary category for your restaurant (only one allowed). This determines visibility when customers filter by category.
    • Contact Phone (Telefone de contato): A phone number for support/issues; not the primary ordering number.
    • Customer Help Text (Texto de ajuda para os clientes): A message sent to customers experiencing issues. It is recommended to include a contact number here.
    • Order Preparation Time (Tempo de preparo do pedido): The average time to prepare an order. This is added to the delivery time for delivery orders and shown to customers for pickup.
    • Minimum Order Value (Valor do pedido mínimo): The minimum spend required to place an order, excluding delivery fees.
    • Store Logo (Logo da loja): The image shown in search results. Recommended resolution: 150x150 JPEG.
    • Cover Image (Imagem de capa): The image displayed when a customer opens the store via WhatsApp. Recommended resolution: 300x200 JPEG.
  3. Configure delivery methods and payment restrictions

    You can customize which delivery methods your restaurant offers and restrict specific payment types based on the delivery method. For example, you can disable cash payments specifically for delivery orders.

    To update these settings:

    1. Navigate to the 'Métodos de entrega' (Delivery methods) tab.
    2. Use the checkboxes to select the permitted delivery and payment methods.
    3. Click 'Salvar configurações' (Save settings) in the bottom right corner.
  4. Import store data from iFood

    ComidAI allows you to automatically import your menu, items, prices, complements, and store data from iFood.

    After clicking "Nova loja" and then "Começar", select the Importar loja do iFood option. You can import using one of two methods:

    1. By Store Name and Location: The simplest method. Search for your store name; the system will find the closest matching restaurants.
    2. By iFood Store ID: If the name search fails, use your iFood partner code (Store ID). You can find this ID in the iFood order manager under your store profile.

    Once the store is found, confirm the selection to start the import process. You can edit all imported data (registration, menu, hours) after the process is complete.

  5. Access and manage ComidAI store integrations

    The integrations hub allows merchants to control the integrations of their environment. It is accessible via the merchant portal. Note that as of the current documentation, direct integrations are not yet available for manual configuration; however, once a restaurant is registered, the menu data and configurations are automatically made available to end customers via the official ComidAI number.
  6. Configure delivery radius and shipping costs in ComidAI

    The delivery radius setting allows store owners to define the delivery area based on the store's address. ComidAI uses this radius to calculate the distance between the store and the customer, which then determines the total delivery time (preparation time + transit time) and the shipping cost. This allows for customized pricing and delivery times based on the customer's distance from the restaurant. Currently, the system only supports deliveries made by the store's own delivery drivers.
    Access the configuration page at: https://lojista.comidai.com.br/delivery-radius
  7. Invite a new user to the ComidAI merchant portal

    To grant a new user access to your restaurant's management portal, navigate to the users management page. Click the 'Convidar' (Invite) button, enter the user's email address, and select an appropriate permission profile. Once invited, the user must complete their registration on the platform to automatically gain access to the environment with the assigned profile. You can track the invitation status: the user will appear in the 'Convites' (Invitations) tab until registration is complete, after which they move to the 'Ativos' (Active) tab.
    Access the users management screen at: https://lojista.comidai.com.br/users
  8. Register as a delivery driver on ComidAI

    To start using ComidAI as a delivery driver, you must first create an account through the merchant portal. It is recommended to use the 'Sign up with Google' option for easier access and automated form filling. After creating the account and logging in for the first time, you must select the 'Entregador' (Delivery Driver) profile to finalize your registration as a driver.
    Visit: https://lojista.comidai.com.br and click 'Registrar-se'
  9. Set up product complements and groups

    Complements (optional add-ons) can be added to items after the item is saved. To maintain organization and efficiency, use Complement Groups.

    Instead of adding the same options to every product individually, create a group (e.g., a 'Drinks' group) and assign it to multiple products. Any update made to the group is automatically reflected across all linked products. If a complement has an additional cost, it is automatically added to the customer's total order price.

  10. Manage menu categories and item ordering

    Once a menu is created, you can organize it using the following actions:

    • Add Category: Create new sections like 'Drinks' or 'Pizzas'.
    • Reorder Categories: Drag and drop categories using the provided icon to change their display sequence.
    • Reorder Items: Drag and drop products within a category to change their order.
    • Category Options: Use the category icon to edit the name, pause the category (hides it from customers without deleting), or delete it entirely.
    • Expand/Collapse: Use the toggle button to show or hide products within a category.
  11. Contact ComidAI support via WhatsApp

    For technical support or assistance, you can contact ComidAI via WhatsApp at +55 (34) 92001-9812. Note that this number is for WhatsApp messages only.
    WhatsApp: +55 (34) 92001-9812